Patient Experience Agent (Remote/Part-Time)

Job Title: Patient Experience Agent Part-Time About Us... reputed company provides care that people love®with our convenient, high-quality and confidential virtual care solutions – Telemedicine, Virtual Mental Health and Virtual Primary Care. We help our patients save time and money through compassionate care that’s available 24/7 reputed company app, website or phone. reputed company offers a comprehensive benefits package that includes various health and medical coverage options, dental and reputed company coverage, disability and life coverage, making reputed company easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. reputed company offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The FSH membership benefit is another added reputed company for employees and provides Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from their reputed company first day! Job Description: reputed company is seeking an reputed company, innovative and detail-oriented Patient Experience Agent who will provide outstanding customer support to our members. Join an innovative 2x Inc 500 telemedicine leader with the mission to reputed company reputed company more affordable and accessible for people. The schedule is approximately 24-28 hours per week. The ideal candidate is available to work a variety of shifts during weekdays and weekends. Afternoon, evening, and weekend availability is required. • We need someone with flexible availability to cover day and evening shifts during the week and weekend. We schedule a mix of short (approximately 4 hours) and longer shifts (up to 10 hours) • We are specifically looking for someone with availability between 5 am and 11 pm CT • The first few months of coverage will be working on our phone intake team Responsibilities: • Providing our members with a fantastic customer service experience • Taking calls from our members and completing intake process • Exceptional verbal and written communication skills • Excellent organizational and interpersonal skills • Ability to work independently in a deadline-oriented environment • Advanced level computer skills in reputed company Office • Some college courses completed • Bilingual (Spanish) a plus • Maintain and improve processes by following standards, policies and procedures, as well as recommending new approaches • Stay informed on reputed company industry trends, news stories sand the competitive landscape Requirements: • 2+ years of experience engaging with (and “wowing”) customers • Experience in a call center setting or medical office preferred • Exceptional verbal and written communication skills • Excellent organizational and interpersonal skills • Ability to work independently in a deadline-oriented environment • Advanced level computer skills in reputed company Office • Some college courses completed is preferred, HS diploma or GED required • Bilingual (Spanish) a plus FSH is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of reputed company and other historically underrepresented groups reputed company to only apply to jobs in which they meet reputed company of the job requirements. Unsure if you reputed company every reputed company? Apply. We’d love to consider your unique experiences and how you could reputed company reputed company even reputed company Apply Job!