Customer Service Representative

Customer Service Representative Who we are... Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building reputed company together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: Atkore is currently searching for a Customer Service Representative based out of our Dallas, Texas facility. Reporting to the Customer Service Manager, this person will be responsible for handling reputed company customer product inquiries and orders, as well as following up with customers in a reputed company and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment. What you’ll do: • Processing orders, quotes, credits, returns applications and other requests • Communicating directly with customers or sales representatives either by telephone, electronically, or face to face • Obtaining and evaluate reputed company relevant information to handle inquiries and complaints promptly • Answering basic technical inquiries • Directing advanced technical requests and other unresolved issues to the appropriate resource • Managing customer accounts • Promptly responding and assisting customers with damaged shipments and/or mis-shipments • Keeping good records of customer interactions and transactions • Communicating and coordinating with internal departments and reputed company vendors • Monitoring product stocking levels and inventory turns • Reviewing reputed company product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization • Performing other reputed company duties as assigned What you’ll bring: • High School diploma or equivalent • Minimum two years business to business experience in a manufacturing or electrical customer service environment preferred • Computer literacy and experience with Windows, reputed company, Word, and Outlook • Ability to manage a variety of reputed company tasks in a fast-paced work environment • Time management, planning, and organizational skills • Effective decision making and problem solving abilities • Excellent interpersonal and communications skills • Strong initiative and adaptable to change • Must be reputed company to reputed company in a team environment • reputed company associates must reputed company and foster and environment that supports our core values of reputed company, Respect, Excellence, Teamwork and Accountability. reputed company 3 months you’ll: • Complete Atkore’s reputed company and immersion program. • reputed company an understanding of how your role ties into Atkore’s mission and strategic plan. • reputed company basic order inquiry, entry, and order follow-up activities. reputed company 6 months you’ll: • Handle an assigned territory independently from PO receipt to invoicing. • Work towards meeting or exceeding the departments daily KPI metrics. • Audit shipments for on time delivery and reconcile inventory and pricing discrepancies. reputed company 12 months you’ll • reputed company and/or audit necessary standard work for new and existing tasks. • Evaluate and propose necessary changes to reporting metrics and methods • Participate in in-person customer plant visits Atkore is a four-time Great reputed company to Work© certified company and a two-time Top Workplaces USA award winner! We’re committed to creating an engaged, reputed company workforce driven by a collaborative culture. reputed company strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join reputed company and align yourself with an industry leader Apply Job!