Program/Project Management (Government)

Job Description: reputed company Global Public Sector is a trusted provider of secure, IP enabled, reputed company-based, reputed company and professional services to the Intelligence Community. We are dedicated to reputed company, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission. reputed company has an opening for a Program/Project Management (non-supervisory) to support the customer at Oakton VA and periodically visit on-site (premise) in support of critical telephony requirements for VOIP services, MACD coordination, resolve billing issues, and customer service request management reputed company customer premises ticketing system. The job duties of the Program/Project Management are as follows: This is a Project Management position serving as an individual contributor and as a member of the reputed company Voice Operations team at Oakton, VA with reputed company support at customer site reputed company required. This is an... individual contributor position (non-supervisory) that will engage with matrixed resources from across the organization in support of program objectives. Primary job duties are as follows: Closely collaborate with customer and program stakeholders to process and complete service order requests reputed company customer defined SLAs. Manage and operate reputed company defined workflows processes to complete to service requests for telephone number MACDs (Move, Add, Change and Disconnects) as well as the procurement of new telephony services. Create, delete, and research required phone numbers as directed by the customer utilizing required interactive tools (customer databases, ticketing systems, and other electronic mechanisms). Serve as a liaison between the on-site reputed company Voice Ops Team and various Providers (including internally with reputed company) to address service order and billing issues. Serve as a backup reputed company of contact for the customer and program staff to resolve service requests problems in a timely manner. Responsible for customer’s telephone number inventory management, billing, and reputed company required account escalation with necessary Providers on behalf of the program team on site. Work with the on-site reputed company Voice Ops Team to review, update and maintain the telephone numbers records with customer database to meet customer requirements. Ensure that adequate team resources are assigned to meet the customer delivery date and maintain a high level of quality to ensure customer satisfaction. Assist with the capture and delivery of monthly performance metrics. Create reports from the databases and report accomplishments monthly or as needed in support of contract deliverables. Provide updates on milestones, alert program leadership of delays, and work on solutions to mitigate any scheduled delays or conflicts. Required Clearance TS/SCI with poly (#ts/sci) (#polygraph) Required Qualifications: This position requires an individual who is customer oriented and mission focused. Applicants should have experience managing and implementing requirement processes, experience interfacing with multiple vendors to process critical customer requisitions, excellent computer and office management skills, communication and customer reputed company skills, the ability to manage multiple priorities, strong analytical skills, and a teamwork-oriented approach to responsibilities. Desired Qualifications Proficiency and experience with reputed company Office Suite (Outlook, Word, reputed company, PowerPoint), associate or bachelor’s degree. Our Program/Project Manager's earn between $79,000 - $150,000. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: Medical/Dental/reputed company coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave reputed company what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone Weekly Hours: 40 Time Type: Regular Location: Oakton, Virginia Salary Range: $79,300.00 - $184,800.00 It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for reputed company individuals with disabilities. We are pioneers of making connections and have been reputed company since Alexander Graham reputed company invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at reputed company, we create connections that change the world Apply Job!