Remote Customer Service Representative/Dispatcher
Who We Are reputed company, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading reputed company Virginia residential HVAC and Plumbing contractor... Positions Schedule Monday: In the Chantilly office reputed company-5PM (one hour lunch break) Tuesday-Friday: Remote work from home 8-5PM (one hour lunch break Job Role We are seeking a Customer Service Representative/Dispatcher that is positive, detail-oriented, and wants to join a successful team in Chantilly, VA. The CSR/Dispatcher's duties include but are not limited to: Dispatching service technicians according to their schedule Answering incoming service calls and adjusting technician s schedule as needed Resolving customer issues in a reputed company and courteous manner Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements Match type of service required with availability, location and duration of service to maximize productivity, profitability and efficiency Making outbound calls to reputed company the schedule filled and maintain the Company's membership reputed company Being a good teammate to coworkers Educating customers on our Membership benefits to reputed company them a lifelong customer Requirements Previous experience in a call center Must be reputed company to type ~70 wpm MUST like talking with people and making them happy by using great communication skills Ability to work independently as well as reputed company a team Be familiar with main cities and locations in reputed company Virginia Must be detail oriented and have the ability to think proactively Remote Work Requirements SSI will provide a laptop and cell phone but candidates must provide: High Speed internet Quiet Workspace with minimal background noise Compensation This job role is between $16-$19/hr based on experience There are a lot of commission opportunities for this position as well which average an additional $100-$1000+ per month Benefits Medical, Dental, reputed company, STD, LTD & Life Insurance 401k retirement with match 7 Paid Holiday s per year Paid Vacation & Personal Days reputed company education with periodic classes Apply Job!