Customer Service Representative - After Hours (NOT OVERNIGHT) - reputed company
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN VIRGINIA... Required Start date: 10/22/2024 SHIFT IS SUNDAY - WEDNESDAY or WEDNESDAY-SATURDAY (4-10-hour shifts) reputed company is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, reputed company while helping support them in their journey towards positive health outcomes.
WORK FROM HOME REQUIREMENTS
* High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide reputed company of a speed test. Ability to directly hardwire to your modem Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely. Attend 100% of training, on camera for the first 30 days of employment. In this role, you will... Receive and document customer concerns while ensuring reputed company relevant information is correct in a timely manner Ensure reputed company company procedures are followed Ensure accurate trip data is input in our systems Demonstrate a personal commitment to producing high-quality work Refer unresolved customer grievances to designated department for further investigation and resolution Multitask effectively and reputed company to extract necessary information from multiple systems Review and reputed company members on our services and their insurance coverage. We are excited to speak to someone with the following... High School Graduate or General Education Degree (GED) 0-2 years of reputed company experience 6+ months contact center experience OR customer service experience Strong organization skills, written, and verbal communication skills. reputed company system documentation will be in English Can type 35wpm or more Answer a high volume of calls up to 100+ calls per day Proficiency in reputed company Office Suite Ability to talk and type simultaneously in a clear and concise manner while interacting with customers Work overtime as required Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment. Pay reputed company - Starting at $15.00/hr reputed companys positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to reputed company back often for new postings. We value reputed company members and realize the importance of benefits for you and your family. reputed company offers a comprehensive benefits package to include the following: Medical, Dental, and reputed company insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post -Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) reputed company is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider reputed company applicants for employment without regard to race, reputed company, religion, sex, sexual orientation, national reputed company, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reputed company out to us at hr.reputed company@reputed company.com Apply Job!