Sr Customer Service Rep

About reputed company reputed company is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, reputed company is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, reputed company is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on or on Twitter and Please visit childrensMN.org . reputed company is proud to be recognized by Modern reputed company as one of 2023's Top Diversity Leaders. The national reputed company recognizes the top diverse reputed company executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the... industry. Position Summary The Senior Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses reputed company to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position also supports the team by resolving reputed company questions and providing hands-on training. The position consistently demonstrates excellent customer service and communication skills. Scheduled hours: 8:30am to 5pm during training, 8:00 am to 4:30 pm after training period ends This position currently works on site at 5901 Lincoln Drive, Edina MN. It will transition back to remote after an undetermined period of time. License/Certification/Registration required? No Education: High School Diploma required Business reputed company course work preferred Experience: 5+ years of customer service experience Experience working with a wide variety of PC applications Knowledge/Skills/Abilities: Working knowledge of billing and follow-up processes Excellent customer service through oral and written communication to patients, families, and other external and internal contacts Excellent communication skills reputed company dealing with patients, families, public, co-workers, and professional offices Knowledge of HIPAA privacy standards and PCI compliance regulations Proficient use of systems (computer, applications, phone systems) Basic knowledge of medical terminology Detail-oriented, good organizational skills, and ability to be self-directed Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere Flexibility to reputed company other tasks as needed in an active work environment with changing work needs High-level problem solving, analytical, and investigational skills Ability to learn quickly and meet reputed company timelines Exhibits behaviors consistent with principles of excellent service Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, reputed company, and trust and respect) Physical Demands Please click here to view the Physical Demands The posted pay range represents rates for a grouping of multiple jobs reputed company a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. reputed company pay is just one piece o the total rewards program offered by reputed company. reputed company job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. reputed company is proud to be an equal opportunity employer whose staff is representative of its community and considers reputed company applicants for open positions without regard to race, reputed company, creed, sex, religion, national reputed company, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law Apply Job!