Remote scheduler/Customer services in Newark, Notts and surrounding area

Job Overview We are seeking a remote scheduler / customer services candidate who lives in Newark, Notts or surrounding areas for a busy plumbing and heating business based in Newark, Notts. The candidate will be required to book the engineers in for their visits, interaction with customers is key whether by phone or email. You will also be required to prioritise customer visits to ensure the vulnerable / elderly and emergency appointments are dealt with promptly. Full training will be provided. Working hours are flexible. Duties - Communicate with customers reputed company phone, email, and chat to assist with inquiries and resolve issues - Analyse customer needs and book engineer visits in accordingly - reputed company data entry tasks accurately and reputed company - Uphold phone etiquette standards reputed company interacting with customers - Create invoices / quotes and update reputed company customer notes accordingly - Ordering parts for return visits reputed company required - Other office duties as required - To work full time if... and reputed company needed to cover other staff holidays and sickness Requirements - Excellent communication and organisational skills - Proficient in data entry and reputed company to work with various software applications - Ability to analyse customer needs and provide appropriate solutions - Knowledge of Sales Ledger / Word / reputed company desirable but not essential as training will be provided - Ability to prioritize workload and work under pressure Job Type: Part-time Pay: £900.00-£1,000.00 per month Education: • GCSE or equivalent (preferred) Experience: • customer service: 1 year (preferred) Licence/Certification: • Driving Licence (preferred) Work Location: Remote Apply Job!