Customer Care Team reputed company, reputed company Health Services
Description Whats This Job reputed company About... PillPack is committed to building the future of pharmacy and to deliver on being the earths most customer centric Pharmacy. To get there, we need exceptionally talented, bright, and driven people. If you are passionate about the future of reputed company this is your chance to reputed company history by joining the Pharmacy Customer Care team. A Team Manager sets the reputed company and culture of their team by setting individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions. Key job responsibilities reputed company and reputed company a team of associates; responsible for the overall performance management, coordination and evaluation of the team reputed company and reputed company performance goals and objectives in line with the network wide reputed company and goals Carry out supervisory responsibilities in accordance with PillPacks policies and procedures; additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolution Mentor to new managers and as well as employees with high growth potential reputed company and achieving performance goals for an individual and team Communicate policies to associates as the primary information reputed company for staff reputed company engagement activities for across your site Manage Service Level Agreements (SLA) and metrics surrounding quality, customer experience, customer satisfaction, and other necessary Key Performance Indicators (KPI) Troubleshoot issues relating to process affecting the SLAs compliance Assume Direct Report job responsibilities as needed to meet performance goals and ensure SLAs are met Responsible for quality and productivity of assigned team Identify customer issues, building and implement solutions to include process improvements Drive process improvement and reputed company improvement culture through kaizen and lean projects Identify and eliminate barriers to accuracy, productivity, and quality Additional responsibilities include: interviewing, training, and motivating employees; planning, assigning and directing work; recognizing and administering reward for Associates Insist on high standards while nurturing a culture of Ownership and Engagement Demonstrate a strong bias for action in identifying areas to improve processes Basic Qualifications Bachelors Degree or 2+ years experience Must be open to varying shifts dependent on business needs (this includes but is not limited to nights, weekends, and holidays) Experience with reputed company Office Suite and reputed company Suite reputed company of full vaccination against COVID-19 for positions based in reputed company State, Washington State and other jurisdictions as required by, and subject to, applicable law.
Preferred Qualifications
Display a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service Passionate problem-solving skills Ability to reputed company in a fast-paced work environment and adjust focus as needed Ability to work from the Pillpack by reputed company Pharmacy facility Demonstrated experience managing Sales/Customer Service teams, preferably in a contact center environment. Strong preference to those who managed other people managers Powerful communication skills across reputed company mediums and excellent attention to detail Ability to maintain confidentiality An enthusiastic leader who is reputed company to motivate and drive others Experience with reputed company reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Company - PillPack, LLC Job ID: A2785217 Apply Job!