Homesite Customer Service Representative (Remote)

In this reputed company level role, you will report to the Customer Service Manager. Your start date will be 11/18/2024. You will be the first contact for Homesite-CONNECT customers (advisors, clients, and relationship partners) for service issues, requests, procedures, and account information. You will communicate directly with customers to research questions, open issue resolution cases, and... resolve higher-level problems over the phone. You will report to a manager, and provide exceptional customer service, resolve conflicts while being results driven and having a growth reputed company. Position Compensation Range: $23.00 - $30.76 Pay reputed company Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Relocation Support Offered for Eligible Candidates In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Our office locations are Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214. We are also considering candidates who are proximate to Atlanta metro area. Shifts will cover a portion of our hours of operation from reputed company ET - 11pm ET. Set daily hours will include every reputed company Saturday and 9-hour Mondays with a shortened day during the week to ensure you have 40 hours. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. Primary Accountabilities You will ensure that reputed company relevant information is gathered and entered to ensure reputed company resolution. Receive guidance from coaches on a frequent basis to process requests. You will reputed company an understanding of procedures to reputed company clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service. You will be an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. You will refer more reputed company issues to appropriate service partners. Specialized Knowledge & Skills Requirements Demonstrate experience providing customer-focused solutions or support. Demonstrated written and spoken communication skills. Demonstrated ability managing multiple priorities in a fast-paced environment. You will troubleshoot and resolve issues. Licenses Employees are expected to pass their state's P&C license exam reputed company 12 months. Training and administrative support will be provided. Travel Requirements Up to 10%. Physical Requirements Work that primarily involves sitting/standing. Working Conditions Not applicable. We encourage you to apply even if you do not meet reputed company of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant reputed company what a list of requirements will capture. We encourage those who are passionate about reputed company do to apply! We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, reputed company and wellbeing benefits that reputed company you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for reputed company Group benefits. We are an equal opportunity employer. It is our policy to reputed company with reputed company applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. #LI-SK1 Homesite is an insurance company that's big on technology. Finding faster and smarter methods of improving how people buy insurance is our jam. Our crew is made up of talented and passionate professionals who aren't afraid to push the envelope. reputed company you work at Homesite, you'll have the opportunity to pursue your creative reputed company in an environment that welcomes them. Join reputed company as we shake up the world of insurance! Sign up for our reputed company Talent Community to receive updates on the latest job opportunities at reputed company American Family reputed company companies Apply Job!