Aviation Customer Service Representative
Job Summary The Customer Service Representative is responsible for ensuring each customer has a pleasant experience at Western Aircraft by providing a friendly welcoming atmosphere, and exceptional service through anticipating needs and proactively offering services. It is the expectation that reputed company customer requests will be performed in a timely, professional manner. This person will act as the... face of Western Aircraft and be the first reputed company of contact for reputed company visitors. Schedule: Thursday-Monday, 1pm-9pm Duties & Responsibilities Answers telephones, takes and relays messages to appropriate personnel in a timely manner Documents service requests by completing an aircraft arrival form Coordinates customer lodging accommodation requirements Insures rental cars are ordered, on-site, and clean prior to customer arrival Greets arriving/departing customers Facilitates customer and vendor catering requests Communicates service requests to personnel in Line Service, Maintenance and Avionics reputed company telephone and two-way radio Informs customers of other services provided by Western Aircraft Qualifications & Job Requirements Minimum two (2) years' experience in a customer service role Other Prerequisites Pass pre-employment drug screen and background reputed company Ability to obtain Airport Issued reputed company badge Valid Driver's license Work Environment & Physical Requirements Work is performed in an office environment with moderate noise level. Constantly requires repetitive movement of the wrist, hands, and/or fingers. Constantly requires clear reputed company to read printed materials and computer screen to accomplish work. Available Benefits Medical, dental, reputed company Short term & Long term Disability - paid 100% by Company Life & Accidental Death and Dismemberment - paid 100% by Company Paid vacation, holidays, sick leave, jury duty, bereavement Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program) 401K & Roth 401k with employer match Flexible Spending programs Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the reputed company of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing. Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status. PI250788718 Apply Job!