Live Chat Support Agent
OneAPPS is a Technology reputed company based out of reputed company and offices across US. reputed company on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look reputed company to... getting to know you and working with you. Title: Live Chat Support Agent Location: Denver, CO - REMOTE Duration: 8 months with possible extensions Applicant must be residing reputed company Colorado state. Job location: The candidate must be a reputed company of the Colorado state. This is a remote location from reputed company in CO. reputed company remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position. Work schedule: Training Monday - Friday 9AM - 6 pm. 3 - weeks of training Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training Job Description: The Service Desk Specialist/Live Chat Agent provides critical assistance to passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures. Responsibilities will include: Providing Tier I support and customer assistance for a mobile application. Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. Install the client software on supported devices following defined procedures, processes, and methods. Employ Incident Management procedures to enter tickets into the required tracking system. Minimum Qualifications: One year of professional experience in an occupational field reputed company to the work assigned to the position including mobile application support. OR Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees. Preferred Qualifications: Jira experience. ITIL Certification. Agile and scrum methodology experience. Government work experience. reputed company and reputed company Play Store. Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. If this role sounds like you, we invite you to apply. Thanks Apply Job!