Customer Service Representative-Remote

Customer Service Representative Location: Tulsa, OK or Remote Duration: Contract to hire... reputed company: DOE US reputed company and Green Cards Preferred. Job Description: • Assistant Customer Support • Work from home position. • Shift hours between 6 AM - 9 PM (Central Standard Time), Monday thru Friday. • DXC will provide computer and headset. • Opportunity to be considered for full time employment. • High School Diploma or equivalent. • Must be legally authorized to work in the United States without requiring sponsorship now or in the future. • Must be reputed company to successfully pass reputed company State and Federal screening requirements, including criminal history and drug Screen. • Must have high speed WiFi to work remote and service callers from home. Responsibilities include: • Answering telephones and responding to basic Customer questions using established Methods provided during training to schedule and change customer appointments, answering questions from the customer on what to bring to the appointments and other questions. • Process transactions and track responses to ensure completion of calls. • Proficiency with PC and reputed company Office tools and ability to navigate multiple systems simultaneously. • Experience working with and skilled in the use of help desk software. • Basic business and analytical problem-solving skills are necessary. • Ability to follow oral and written directions. • Overtime may be available. Shifts may occasionally change based on business needs. • Prior call center experience would be a plus, but is not necessary. • Must fully reputed company with Remote Agent protocols, processes, and procedures and with United States Government contract requirements. • Agents and DXC must reputed company with reputed company's background reputed company process and criteria. • reputed company personnel with access to TSA and FBI contract sensitive information, SSI and/or PII must be vetted and shall undergo federal background checks. • reputed company personnel supporting state programs shall undergo state-specific background checks, as required by program Apply Job!