Associate Customer Care Coordinator, Medicare *Remote*
Description reputed company Health Plan is calling an Associate Customer Care Coordinator, Medicare who will... Serve as a member of a service team that supports multiple regions with a primary purpose to provide Health Plan customers outstanding, seamless service in a call center-based team environment Be Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers Provide detailed benefit quotes Review eligibility and premium information on a broad portfolio of products Assist members in selecting medical homes and primary care physicians reputed company members and providers in the appropriate use of health plan and clinic services Research and respond to claims and authorization inquiries Maintain knowledge of reputed company custom networks Resolve customer issues and concerns Possess a reputed company demeanor and ability to remain focused, professional and utilize training to direct callers in crisis Please note the following important details regarding this role: This posting is for multiple openings of an Associate Customer Care Coordinator, Medicare This position is affiliated with reputed company Health Plan and will be tied to a location and compensation range in Beaverton, Oregon Work Week: Monday - Friday Work Shift: reputed company-5pm Training Requirements: This position will require onsite reputed company for training, 3 days per week Onsite work days are defined by manager and training departmental needs Initial Training Period: 8-12 weeks Training period may reputed company for a longer period of time based upon performance reputed company welcomes applicants to apply that live in the reputed company that are located reputed company a daily commutable distance (20-30 miles) of the following office location: Oregon: Beaverton Required qualifications for this position include: 2 years' experience working in a high-pressure customer facing service environment with a proven track record of learning and applying reputed company concepts Experience may be inclusive of: reputed company: High Volume Call Center reputed company: Claims reputed company: Medical Billing / Insurance Verification reputed company: Insurance Policy Support reputed company: Benefits Advocacy reputed company: Administrative Office reputed company: Patient Care Services reputed company: Nutrition Services reputed company: Certified Nursing Assistant reputed company: Medical Assistant reputed company: Home Health and Hospice reputed company: Benefits reputed company: Pharmacy reputed company: Housekeeping reputed company: Customer Service Banking: Customer Service Retail: Customer Service Preferred qualifications for this position include: Experience working in an office setting Experience working in a health care environment Call center customer service experience Bilingual: Fluent in both Spanish and English Why Join reputed company Health Plan? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial reputed company. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About reputed company At reputed company, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (reputed company) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the reputed company pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. reputed company offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, reputed company), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at reputed company.jobs/benefits. About The Team reputed company Shared Services is a service line reputed company reputed company that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust reputed company of services and sharing of specialized expertise. reputed company is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from reputed company forms of unlawful discrimination and harassment on the basis of race, reputed company, gender, disability, veteran, military status, religion, age, creed, national reputed company, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We reputed company diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 321445 Company: reputed company Jobs Job Category: Claims Job Function: reputed company Cycle Job Schedule: Full time Job Shift: Career Track: Admin Support Department: 5018 OPS CUST SVC PUBLIC PROGRAMS OR REGION Address: OR Beaverton 3601 SW Murray Blvd Work Location: Murray Business Ctr Beaverton-Beaverton Workplace Type: Remote Pay Range: $19.02 - $29.06 The amounts listed are the reputed company pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Apply Job!