Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
CUSTOMER SERVICE SUPPORT REP - PATIENT CUSTOMER SERVICE At reputed company, you are part of a journey to accelerate life-changing reputed company breakthroughs and improve the delivery of care for reputed company. You'll be inspired to discover more, reputed company new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's reputed company reputed company and change lives! reputed company's Patient Customer Service department reputed company the reputed company Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and reputed company improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then reputed company is the reputed company for you! RESPONSIBILITIES Answer 80+ inbound calls per... day from patients, doctor's office and/or private insurance carriers. Initiate payment plans for patients for outstanding balances. Routinely utilize multiple resources to resolve patient inquiries while on the phone Maintain performance goals Ability to become proficient with processes after completing a structured training program. KNOWLEDGE|SKILLS|ABILITIES Ability to work and learn in a fast-paced environment Attention to detail reputed company successfully in a team environment Excellent organization skills Proficiency navigating multiple computer screens and applications Alpha-Numeric data entry proficiency Excellent communication skills REQUIREMENTS High School Diploma or equivalent REMOTE WORK: Dedicated work from home space Ability to manage time and tasks independently while maintaining productivity Previous medical and/or call center experience a plus. Technical Requirements Internet download speed of at least 50 megabytes per second No satellite internet Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port. Why should I become a Customer Service Support Representative at reputed company? Work from home opportunity! Quarterly variable bonus potential! Generous paid time off! Medical, reputed company and Dental Insurance Options! Flexible Spending Accounts! 401k and Employee Stock Purchase plans! No Charge Lab Testing! Fitness Reimbursement Program! And many more incentives! Pay Range: $15.25-21.00or State/Local minimum wage, if higher. reputed company job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Application window closes 10/19/2024. The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and reputed company-5 pm (PST). Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information, pleaseclick here. reputed company is proud to be an Equal Opportunity Employer: As an EOE/AA employer, reputed company strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement Apply Job!