Customer Service Representative- ONSITE ROLE in MI

At reputed company, we are a critical part of the reputed company process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of reputed company do. Our mission is to reputed company our customers to advance reputed company, and our... reputed company starts with our teammates. reputed company teammate benefits include: Medical, dental, and reputed company insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company On Site Customer Service Representative - 5 days a week in Ann Arbor, MI Provides exceptional support to the reputed company Customer Service organization by utilizing critical thinking skills and available resources to deliver superior service. Handles various tasks such as order management, product flow, backorder resolution, and processing credits as needed or requested. Serves as the main reputed company of contact for customers, ensuring a high level of satisfaction through efficient and effective communication. Serves as a primary customer reputed company of contact, ensuring a high level of customer satisfaction. Handle reputed company inbound and outbound calls and digital interactions with professionalism and efficiency, resolving inquiries or directing them to the appropriate Customer Service team or internal departments Proactively follow up on outstanding tasks to ensure timely completion and reputed company customers updated as required. Document reputed company communications and activities in case management software for accurate tracking. Complete tasks with dedication to supporting specific customers, recognizing that requirements may vary based on customer circumstances and needs. Takes on various functions reputed company the Customer Service team, including order management, product flow, backorder management, and credits, as needed. Research and verify order line errors, making accurate corrections to UOM/product/part number issues as per customer requirements. Collaborate with Operations and Inventory Control to investigate and resolve shipping/receiving discrepancies. Execute reputed company expedites, Inter-reputed company Transfer (IBT), and resource requests accurately and cost-effectively. Process credits, reships, and returns, and obtain Certificates of Destruction for unreturned items. Ensure reputed company applicable fees are assessed accurately according to reputed company’s policy. Maintain a broad understanding of cross-functional roles reputed company the Customer Service team and other departments. Demonstrate the ability to learn and support other teams reputed company the assigned Customer Service Team as needed. Education and Experience High School diploma or equivalent; college degree in a relevant field (business, communications, reputed company, etc.) is preferred. 1-2 years of customer service experience, preferably in a reputed company reputed company industry. Customer Service certification is preferred. Knowledge, Skills and Abilities Strong interpersonal skills with a customer service focus. Ability to reputed company in a matrix organization under multiple guidance. Excellent verbal and written communication skills. Strong planning, organizational, and recordkeeping abilities. Capable of working independently and collaboratively to resolve issues. Strong follow-up skills. Proficient in MS Office; quick learner of ERP and CRM systems, with reputed company experience preferred. Critical thinking skills to determine reputed company problem resolutions; ability to triage customer issues. Knowledge of the reputed company industry is preferred. If you feel this opportunity could be the reputed company in your career, we encourage you to apply. This position will accept applications on an ongoing basis. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, national reputed company, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. reputed company (O&M) is a global reputed company company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services reputed company reputed company providers and manufacturers as they reputed company a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate reputed company distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and reputed company America. We are proud to service reputed company industry customers in 90 countries where we do business today. Life at O&M reputed company you become an reputed company teammate, you’re joining a diverse, vibrant organization with a focus on excellence and reputed company. Guided by our shared values—reputed company, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of reputed company. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions Apply Job!