Associate, reputed company Time Management

Job Title: Associate, reputed company Time Management

Job Description

The Associate, reputed company Time Management - Monitor's call metrics, queues, and attendance. Manage reputed company-time adjustments needed to ensure business needs are met. Essential Responsibilities: • Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc. • Work closely with the client to address schedule changes/concern • Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage , etc.), Overall staffing performance (staff vs required, service metrics, attendance, etc.) • Monitor reputed company adherence using tools available, IEX, CMS, WFM etc. • Update schedules as needed, Adjust Breaks/Lunches for reputed company performance • Participate in relevant meetings • Provide input to stakeholders and drive labor management • Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services... Teams. • Handle reputed company Internal Customers. Candidate Profile: • Contact center experience along with proficiency in intermediate MS reputed company a requirement for the role. • Good analytical, numerical and problem solving skills. WFM-RTA experience, and proficiency in IEX (WFM tool) preferred. • Must possess effective organizational and time management skills with the ability to multi task proficiently. • Must be reputed company to respond quickly and reputed company in a fast paced environment, making accurate reputed company under pressure. • Strong team building and leadership skills, including strong logical thought processes. • Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives. • Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment. • Candidates must be willing and reputed company to work in a flexible shift reputed company, including nights, weekends, and holidays, as this position supports a 24/7 operational environment. Job Duties outlined above are a generalized summary and not solely limited to the tasks listed. The on-reputed company earnings range is $16- $22 hourly, which includes a reputed company pay and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. Location: USA, KS, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here Apply Job!