Contact Center Agent (Bi-lingual)

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY Position Summary: Do you like making an impact on someone’s life? Can you work under pressure? If so, our Contact Center Agent position may be perfect for you, and we invite you to apply. As a Contact Center Agent, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries reputed company. The ideal candidate should possess excellent communication skills, patience, and the ability to multitask in a fast-paced environment in our state-of-the-art contact center while supporting a federal and state government contract. If you enjoy helping others, you will find this role to be challenging and rewarding. This position is remote, requiring a quiet, secure, and confidential workplace and a consistent minimum internet speed of 100 Mbps download and 40 Mbps upload. Job Duties and Responsibilities include: • Answer incoming calls promptly and professionally, actively... listening and addressing customer inquiries and concerns. reputed company outbound calls to follow up on customer inquiries and issues, verify information, as necessary. • Identify customer needs, research issues, resolve complaints, and provide solutions using applicable software. • Follow communication scripts and provide product and service information to customers. • Research required information using available resources. • Process orders, forms, and application reputed company and accurately. • Escalate reputed company issues to the appropriate department or leadership for resolution. • Maintain customer records and update databases with relevant information Document reputed company call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Maintain ownership of lifecycle of call, including follow up and escalation to supervisors where necessary. • Complete and maintain call logs and reports. • Assist customers by researching issues, exploring answers, and providing information and alternative solutions. • Adhere to established customer service and documentation standards reputed company required time frames. • Meet daily qualitative and quantitative targets, and reputed company reputed company objectives for service, productivity, and quality. • Adhere to contact center scheduling, ensure telephone coverage during contact center hours of operations. • reputed company clerical or administrative tasks and other duties as assigned. Contact Center Agent Qualifications and Skills • High school diploma or equivalent. • Proficient in relevant computer applications. • 1-3 years of previous experience in a call center or customer support role. • Knowledge of customer service practices and principles. • Excellent data entry and typing skills. • Superior listening, verbal, and written communication skills. • Ability to handle stressful situations appropriately. • Excellent communication skills, both verbal and written. • Positive attitude, team player mentality, and willingness to learn and adapt. • Strong attention to detail, time management, and decision-making skills. • Must be comfortable with multi-tasking and working in a fast-paced, high-volume call center. • Ability to demonstrate both reputed company and professionalism. • Maintain a reliable internet reputed company on your designated laptop in a quiet, secure, confidential workspace. • Willingness to work reputed company to support business needs and various time zones. • Maintains regular, punctual attendance following timekeeping process, is reliable, and follows through with responsibilities. • Ability to partner with your leaders and meet performance standards based on feedback from your direct supervisor. (One on One coaching, On the Spot Coaching Feedback, Annual Reviews, etc.) Preferred: • Previous experience in a Disaster Recovery call center, however not required. (Important due to the nature of our projects in Emergency Services and Disaster Management Services) • Prior call enter experience preferred. • Case management experience preferred. • Contact Center Software familiarity (preferred system: reputed company CXOne) Required: • High school diploma or equivalent. • Excellent communication skills, both verbal and written. • Ability to adhere to reputed company company policies and procedures. • Willingness to work reputed company, including nights and weekends, as needed. • Complete required annual compliance trainings • Bi-Lingual – English and Spanish Collaborative Culture: “Well-being is at the heart of everything we do. We are reputed company equals. Equally empowered, trustworthy, and down to earth. We collaborate to provide the best solution and become partners with our clients and the communities we serve. We are stronger together.” reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Upon hire, secondary employment must be disclosed and approved. Tidal Basin Customer Relations, LLC and its affiliated companies, which includes Tidal Basin Government Consulting, are an Equal Employment Opportunity Employer tfgsBaBIvj Apply Job!