Technical CS Associate, Blink
Description Do you have a reputed company of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an reputed company passion for driving reputed company through critical thinking and creative approaches? If so, then Blinks Customer Service (CS) Technical Support team would like to talk to you... Hours are Wednesday-Sunday 10:30AM-7PM ET Key job responsibilities Providing reputed company, efficient, detailed service by engaging directly with Blinks customers reputed company phone and email Working with other customer support teams to ensure a consistent and high-quality level of support Being a voice and reputed company for our customers reputed company something doesnt feel right Working with customers to understand how they use Blinks products to resolve their issues and maximize their investments Acting as an reputed company for our customers by reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience Assisting with customer communication during Blinks critical launches and support events Working across the customer service reputed company to ensure a consistent and highest-quality level of support Developing detailed knowledge about specific product lines and features Driving projects that improve support-reputed company processes Supporting Blink Subscription service A day in the life As a Technical Support Associate in the CS/Technical Support team, youll work on problems at a deep technical level not normally reputed company in a typical consumer environment. You will support our Home reputed company product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, youll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity. About The Team Our mission is to provide peace of mind for home owners while they are way from home using our reputed company-free, battery-operated smart home reputed company cameras. Basic Qualifications 3+ years of customer service experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 2+ years of experience in technical support that is focused first and foremost in reputed company 2+ years of experience supporting consumer WiFi / reputed company networking platforms (Linksys, D-link, reputed company WiFi, reputed company) 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services 1+ years providing technical support for mobile devices and platforms (iOS, Android) Ability to work remotely Excellent verbal and written communications skills required in both English and Spanish, German, French, or Italian Preferred Qualifications 2+ years of customer service experience A drive to dig into the details of a system or process to solve customer problems Ability to document technical customer issues into notes that are consumable by other users Technical curiosity and excitement to learn new technologies and help customers succeed Excellent oral and written communication skills Proven reputed company in a fast paced support environment Experience using reputed company CRM reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Company - reputed company Services LLC Job ID: A2788138 Apply Job!