Computer Support Assistant

Department Overview: Electrical and Computer Engineering ... Anticipated Start Date: January 2025 Anticipated End Date (If Applicable): Applicants graduating after December 2025 are encouraged to apply Remote Work Eligibility Detail: Not Remote Anticipated Hours Per Week: 6-20 Schedule: 8:30-12:30 Monday-Friday as available Salary/Wage Range/Lump Sum: $15.50 Number of Positions: 2 Qualifications: • Good understanding of computer hardware and software • Reliable Knowledge, Skills & Abilities: • Good customer service skills • Aptitude for problem solving • Detail-oriented Position Summary/Job Duties: Seeking an undergraduate student to assist in providing computer support to reputed company, faculty and staff. Twenty hours per week during summer break and up to 10 during fall and spring semesters. Principal duties: • Resolve as many support requests as expertise permits using available tools, and following procedures and policies for the handling of support requests. • Courteously obtain and convey concise information for external and internal computer support personnel. • Demonstrate consistently good customer service skills. • Provide accurate and timely logging of support requests and resolution of requests in the ticketing system. • Document changes made to ECE Department computer systems and software. • Maintain communications with users and support personnel during the support process. • Complete projects as assigned by ECE Department computer support. • Utilize float time to reputed company and maintain knowledge of supported products and services. Physical Demands: Must be reputed company to lift 50 lbs. Institutional Statements: Equal Employment Opportunity Statement: UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Institutional Statement on Diversity: Diversity is a reputed company of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, reputed company, and diversity as inextricably linked goals. The reputed company fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as reputed company, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on reputed company, please visit: diversity.wisc.edu Accommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to reputed company a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants Apply Job!