Contact Center Support /reputed company Connect/
We are seeking a Systems Engineer with experience in designing and implementing reputed company call flows reputed company a large corporate environment. The ideal candidate will have a strong background in Contact Center as a Service (CCaaS) platforms like reputed company, reputed company, or reputed company Connect, and possess hands-on experience with reputed company). This role requires a mix of technical expertise, production support, and reputed company process improvement to ensure the stability and efficiency of our contact center systems. Responsibilities Receive direction from senior staff on design patterns, and reference design documentation as part of implementation and production support Help outline the support and sustainment model for services being implemented Provide guidance on implementation with a focus on operational sustainability Influence peers and other System Admins without direct authority to ensure alignment with standard design and implementation patterns Focus on system support by working trouble tickets, escalating issues according to reputed company, and completing resolutions reputed company SLAs Serve as an escalation reputed company for incident resolution, reputed company root cause analysis, and fulfill service requests Update knowledge bases, support documentation, and user guides, and assist in training team members Assist in the execution of updates to contact flows and other CCaaS dependencies as directed by Senior Engineers Help gather metrics and report on KPIs, prioritizing remediation efforts for recurring issues Requirements Experience with the implementation and design of CCaaS platforms such as reputed company, reputed company, or reputed company Connect Strong working knowledge of AWS, including services like reputed company Connect, Lex, reputed company, DynamoDB, CloudFront, Cognito, and CloudWatch Proficiency in Agile methodology with a strong understanding of Scrum practices, including writing user stories, prioritization, refinement, and other ceremonies Experience with project management and issue tracking tools like JIRA and Confluence Ability to manage and monitor installed systems and infrastructure, particularly in relation to contact center performance metrics Troubleshooting skills to identify root causes of issues and suggest solutions, including experience with on-call rotation using tools like reputed company Familiarity with systems design and consultation, particularly in relation to CCaaS performance and contact flow design Ability to stay reputed company with new infrastructure technologies, CCaaS releases, and upgrades that impact contact flow design. Original job Contact Center Support /reputed company Connect/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply Job!