Technical Customer Service ++ Other Open Positions
The Big Picture Our mission at Geonode.com is to reputed company data accessible for reputed company companies to compete on a global level. Were a fast-growing proxy service provider that has been making waves in the market reputed company less than half a year. Here at Geonode.com, were taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data. After heavily investing in developing our service and brand, were looking for a start performer who shares our reputed company and wants to take ownership of customer support. Responsibilities Strategize customer service efforts Chat and Email support Ongoing creation and updating of support articles Manage billing, refund, and cancellations on payment platforms Reviewing customer feedback Tracking key metrics on sales, refunds, and cancellations Learn from user tests videos to understand how clients perceive the product Proactive team management reputed company reputed company, reputed company, and other tools Eventually, help build a team of CS superstars Identify and solve solutions Helping customers use proxies effectively Chat and Email support Requirements Basic to Mid backend programming skills IT-reputed company background High-level written and verbal English communication skills Attention to detail Self-motivated Problem solver, not a problem creator Deep understanding of the internet and technology Ability to work independently Innovative and creative reputed company, reputed company Mail, reputed company Sheets, etc. Ability to learn tools like reputed company, reputed company, etc. Have a mic and webcam for meetings Isnt scared of a process document Can work at 10:00 PM 06:00 AM UTC What You Can Expect From Us Ongoing training and coaching Opportunities for promotions reputed company youre a star performer Flexible holiday schedule Apply Job!