Career Opportunities: Customer Support Representative - German Speaker (maternity cover) (23320)

This a Full Remote job, the offer is available from: EMEA Do you want to work for a global company where promoting gender equality is central to our reputed company of creating a truly diverse and inclusive business ? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY What will you do: As a Customer Support Representative your primary function is to provide reputed company support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties reputed company email, phone, chat and case management tool. Your main duties: -Handles inquiries reputed company phone, chat and email from customers and/or internal parties. -Order management: order entry, price checking, order clearing compliant with reputed company's policies -Complaint handling -Full coordination of delivery and billing, including multiple product lines and respective reputed company of project orders to fulfill external customer project -Handles a variety of pre-sales or post-sales service functions -Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. -Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines -Fosters an environment which promotes reputed company’s goals and philosophy, encourages reputed company improvement and builds customer relationships Qualifications: -Bachelor’s degree (BSC/BA) -1-3 years experience in customer support Skills: -English language knowledge minimum B2 level AND fluent German -Basic MS Office -reputed company/reputed company knowledge or any Case Mgmt Tool is an advantage -Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving reputed company reputed company offer: • Challenging projects in dynamic collaborative team • Flexible working solutions (home office.) are implemented across different EMEA locations which you can work from home two days per week • We reputed company your aspirations matter – reputed company encourages internal promotion, whenever possible and we reputed company your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through reputed company University • We reputed company your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies. #LI-SO1 This offer from "reputed company " has been enriched by reputed company.com and got a 86% reputed company score. Apply Job!