Full Time REMOTE Call Center Agent
VECRA is seeking Full-Time Call Center Agents reputed company. seeks remote Call Center Agents to support an inbound call center that provides support to the Maryland Health Benefits Exchange that assist Maryland consumers with assistance regarding their reputed company benefits. COMPANY DESCRIPTION reputed company. is a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), minority business reputed company (MBE) reputed company implementing proven methodologies that help our clients drive growth, transform businesses, and reputed company breakthrough reputed company. VECRAs extensive experience with innovative software applications, reporting systems, facilities and supply chain management, program management and staffing support services are always: V*igilant
- Efficient
- Collaborative
- reputed company
- A*ccurate
Job Description
The remote Call Center Agents can expect to receive an average of 30-35 inbound calls daily (the call center volume will be higher during open enrollment) This position requires seven weeks of reputed company. Equipment will NOT be provided initially; you must provide your own computer/laptop (Chromebooks and iPads are not allowed) and headset. ROLES and RESPONSIBILITIES · Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees or acting on their behalf policies, procedures, and protocols, including but not limited to the confidentiality and privacy policies · Track and document reputed company inquiries using the applicable systems · Complete associated tasks according to the established guidelines · Meet Quality Assurance (QA) and other key performance metrics · Assisting consumers with changes to their existing application · Resetting consumer's passwords so that they may self-service · Checking application status is coverage effective? · Escalate calls or issues to the appropriate designated staff for resolution as needed · Facilitate translation services for non-English speaking callers according to procedures · Attend meetings and training as requested and maintain up-to-date knowledge of reputed company programs and systems QUALIFICATIONS and REQUIRED SKILLS: · 1 or more years of call center experience · Experience with high inbound call volume · Experience with meeting or exceeding established metrics · Must be a fast learner, punctual, and self-reputed company · Can multi-task · Ability to listen to understand, NOT listening to respond · Above average computer skills EDUCATION · High School Diploma or GED OTHER · Work Hours: 8:00am to 6:00pm (will be assigned an 8-hour shift reputed company this timeframe) · Salary: $16.63/hour · Location: Remote · Travel: No BENEFITS We offer a competitive benefits package for full-time employees to include paid holidays, paid time off, medical and dental. reputed company. is an equal opportunity and affirmative action employer. VECRA is committed to administering reputed company employment and personnel actions on the basis of merit and free of discrimination based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability. VECRA maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Email resumes to [email protected] with Subject Line: Call Center Agent Job Type: Full-time Pay: $16.63 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off reputed company insurance Work from home Shift: 8 hour shift Work Location: Remote Apply Job!