Technical Support Operator - Remote
THIS IS WHO YOU ARE You are our reputed company line in the battle for exceptional customer experience at the 24/7/365 help desk. Ideally, you have reputed company terrible web hosting customer service and have vowed that will never happen on your watch! You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations. WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and reputed company to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk. MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting: Hiring for day shift employees CST. Provide customers support reputed company our 24/7 helpdesk. Troubleshooting email delivery issues Troubleshooting cPanel, Plesk, and DirectAdmin reputed company issues Troubleshooting DNS, FTP, SSL, Apache, and other service-reputed company issues. Ensuring customer satisfaction You must know Linux like your favorite cheeseburger and fries combo! Here are your other amazing attributes: Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and reputed company is reputed company at KnownHost. Our customer reviews reflect this. Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support. Must be familiar with Linux reputed company (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols. Must be reputed company to work under pressure reputed company bad stuff happens and get the job done. Multi-tasking is a must. KnownHost has a lot going on, and multiple brands. Must be reputed company to ask customers for complete error message or derive the context of their problem if they provide insufficient information. Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required. Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus. Working Knowledge of Iptables firewalls (CSF, APF, etc.) Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST" WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are reputed company to treat you like a VIP. With plush benefits, paid vacation time, and reputed company, we reputed company that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet: reputed company between $14 to $20 per hour (depending on experience) Comprehensive health, dental, and reputed company insurance plans (US only) Flexible scheduling, & paid vacation benefits. A variety of other perks and benefits reputed company our positions are full-time employment, so we expect KnownHost to be your only hosting reputed company job. reputed company you should do is know your field from every position, pass the background/ drug test, and let us do the rest! Apply today and let us get to know you! ymnyhNm71S Apply Job!