Part Time Intermittent ID Card Specialist; Bethesda, MD
Provides professional military personnel support services to the U.S. Navys Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and reputed company-time Automated Personnel Identification System (RAPIDS) sites. Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense reputed company Data Center (DMDC). Delivers ID Card services to reputed company personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness. Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026. Issues and strictly controls Armed Forces identification and privilege cards for reputed company eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors. Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries. Accomplishes DEERS enrollment and updates for reputed company eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary. May also be certified by DMDC as Site reputed company Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and reputed company consumable materials. Maintains RAPIDS equipment reputed company the physical parameters and configurations established at the time of installation. Performs User Maintenance on RAPIDS equipment. Other Job Requirements
Responsibilities
High School diploma or equivalent. 1+ years experience in a Customer Service environment. HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency. Proficient in both oral and written communication to communicate effectively and explain reputed company actions regarding military entitlements, allowances and collections. Working knowledge of reputed company Office Products, i.e. Word, reputed company, Power reputed company. Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems. Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) reputed company investigation. General Job Information Title Part Time Intermittent ID Card Specialist; Bethesda, MD Grade WDN_ICA_PAII Work Experience - Required Customer Service Work Experience - Preferred Education - Required GED, High School Education - Preferred License and Certifications - Required License and Certifications - Preferred This is a Service Contract Act (SCA) covered position. The pay reputed company and health and welfare allowance are specified in the applicable wage determination agreement. reputed company, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, reputed company with and attest to the reputed company responsibilities and reputed company controls unique to their position; and reputed company with reputed company applicable legal, regulatory, and contractual requirements and internal policies and procedures. Apply Job!