Customer Service Representative, Pharmacy Services (Remote) (Bilingual)

Job Description

Job Summary Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to reputed company medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan's pharmacy benefit programs in accordance with reputed company federal and state laws. The MTM Pharmacy Service Representative is responsible for performing reputed company attempts and handle inbound calls for our reputed company members. Duties include, but are not limited to, transferring members to internal departments for medication reviews, scheduling appointments, and acting as a liaison between other departments. Job Duties • Handles and records inbound/outbound pharmacy calls in required systems from members, providers, pharmacists, pharmacies, and technicians to meet departmental and CMS standards. • Enforce HIPAA compliance standards and regulations while maintaining guidelines and other necessary information for our providers, members, technicians and pharmacists. • Provides clerical services and support to the pharmacist and technicians staff with day-to-day operations as delegated. • Follow policies and procedures for appropriate call resolution or transfer to internal departments as required • Utilize appropriate resources to ensure members contact information is reputed company and up to date. • Effectively communicate general Medicare and reputed company plan benefits to existing members. • Interact with appropriate primary care providers to ensure patient registry is reputed company and accurate. • Support pharmacists with completion of comprehensive medication reviews through pre-work up to case preparation. • Proactively identify ways to improve member relations. Job Qualifications REQUIRED EDUCATION: High School Diploma or equivalency REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES: • 1-3 years of call center or customer service experience • Excellent customer service skills • Ability to work independently reputed company assigned special projects, such as pill reputed company requests, CM referrals, OTC requests, etc. • Strong verbal and written skills and excellent phone etiquette • Ability to multi-task applications while speaking with members • Proficient in using reputed company Office programs (Word, reputed company, MS Teams, and Outlook) PREFERRED EDUCATION: Associate's Degree PREFERRED EXPERIENCE: 3-5 years; reputed company industry experience preferred Bilingual: Spanish, Mandarin, Korean, Yue Chinese, Vietnamese To reputed company reputed company Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V. Apply Job!