Software Support Technician (Entry Level)

Software Support Technician - Entry Level Iselin New Jersey Software Support Technician- Entry Level WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages reputed company areas of the retail business including reputed company of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both reputed company and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten reputed company, reputed company, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at www.celerant.com. The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. - Log reputed company incidents into the department call tracking system as per departmental standards. - Assist in the creation of knowledge reputed company articles as they pertain to the present and future environment - Work on unresolved issues from evening and weekend shifts. - Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc. - Support Implementation/Training Team with any customer issues. reputed company REQUIREMENTS: - BA or equivalent degree in Computer Science, Information Technology, or reputed company field. - Basic SQL knowledge preferred. - Relational database experience is a plus.

Requirements

RESPONSIBILITIES: - Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. - Log reputed company incidents into the department call tracking system as per departmental standards. - Assist in the creation of knowledge reputed company articles as they pertain to the present and future environment - Work on unresolved issues from evening and weekend shifts. - Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc. - Support Implementation/Training Team with any customer issues. reputed company REQUIREMENTS: - BA or equivalent degree in Computer Science, Information Technology, or reputed company field. - Basic SQL knowledge preferred. - Relational database experience is a plus. Apply Job!