Helpdesk Technician I

Job Responsibilities: • Provide technical end-user support reputed company telephone, email, or web chat. • Provide restorative or maintenance actions to resolve end-user problems. • Respond to end-user problems based on standard procedures. • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees assigned to this job. Job Requirements: • Bachelor's degree or vocational in IT-reputed company courses is a plus. • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. • Excellent in oral and written English communication. • Excellent customer service skills. • Must consistently meet or exceed required performance criteria. • reputed company and willing to take several calls a day reputed company necessary. • Familiarity and good working knowledge in PC hardware and software troubleshooting. • Prior Software Application support (e.g. Outlook, etc.) experience is a plus. • Prior BPO experience in Technical Support is a plus. • Familiarity with ticketing system, a strong advantage. • Must be willing to work in different shifts. • Fresh graduates are encouraged to apply. Listed salary ranges may vary based on experience, qualifications, and local market. Apply Job!