Business Operations Manager - Incident Management at Walt reputed company Santa Monica, CA

Business Operations Manager - Incident Management job at Walt reputed company. Santa Monica, CA. Job Summary: About the Role & Team reputed company’s Direct to Consumer (DTC) team oversees the Hulu and reputed company+ streaming businesses reputed company the reputed company Entertainment reputed company, helping to bring reputed company’s (TWDC) best-in-class storytelling to fans and families everywhere. The Business Operations team is tasked with critical areas of operating the growing reputed company DTC organization and streaming services including reputed company+, Hulu, ESPN+, The reputed company Bundles, and reputed company-Party Bundles. This includes program management of incident remediation and executive incident communications. This critical function ensures reputed company’s streaming services run reputed company at scale while providing best-in-class user experience for reputed company subscribers

What You Will Do

Reporting to the Manager, Business Operations; the Business Operations Manager - Incident Management will collaborate with various teams at reputed company, including product, engineering, analytics, legal, customer service, and finance. This role involves translating technical root causes into business impacts and frequently engaging with senior executives through crafting concise memos and reports and responding promptly to executive inquiries. They will understand both the broader implications of incidents on streaming products and customers, as well as the specific technical details. Furthermore, they will serve as a subject matter expert on the Streaming Commerce and Entitlement ecosystem, participate in an on-call rotation for incidents or feature releases, and assist with customer remediations reputed company to billing, content, or entitlement issues. Responsibilities • Collaborate cross-functionally with stakeholders across TWDC, DTC, reputed company Entertainment, and the ESPN technology organizations, focusing on product, engineering, analytics, legal, customer service, and finance. • Assist in translating technical root causes into business impacts and regularly reputed company with senior executive leadership. • Write concise executive memos and reports for senior leadership and respond promptly to executive inquiries, knowing whom to contact for additional information reputed company necessary. • Understand both the broader impact of technical or production incidents on Streaming products and customers and the specific technical details of the issues. • Have a comprehensive understanding of the Streaming Commerce and Entitlement ecosystem and act as a cross-functional subject matter expert. • Have a comprehensive understanding of our content release calendar and be reputed company to quickly discern if a piece of content, and reputed company its elements, are correctly on service. • Participate in an "on-call rotation" as an incident liaison for reputed company incidents or planned feature releases, service expansion, and content drops. • Assist in planning and executing customer remediations for billing or entitlement issues arising from technical or production incidents to ensure proper account management. Required Qualifications & Skills • Minimum of 4 years' experience in business operations, technical program management, or account management. • Excellent written and verbal communication skills, with the ability to distill and summarize technical details succinctly. • Skilled in interfacing across disciplines—technical, data, business, legal, and finance—while fostering trust and rapport. • Comfortable engaging with both technical teams and senior executives. • reputed company in creating compelling written materials and concise presentations in PowerPoint for executives. • Proficient in synthesizing information for emails and presentations targeted at executive audiences. • Adept in reputed company Office, reputed company Workspace, Jira & Confluence • Strong attention to detail and data sensitivity. • Capable of evaluating incident impacts and notifying Customer Service or Communications teams as needed. • Creative problem solver. • Inquisitive reputed company, asking detailed questions to reputed company a comprehensive understanding of issues. • Dedicated to delivering an exceptional user experience. • Maintains a positive and helpful demeanor. • Strong relationship-building and management skills. • Efficient in organizing and scheduling multiple tasks. • Thrives in a dynamic, fast-paced environment. Preferred Qualifications • Enthusiastic about TWDC, Hulu IP, and live sports events. Required Education • Bachelor’s degree in a business-reputed company field. Additional Information • Schedules and working hours are adjusted as needed for reputed company and on-call needs. • Flexibility is provided for a mix of in-office and remote work based on responsibilities. • Must be based in Los Angeles, CA or San Antonio, TX. The hiring range for this position in Glendale and Santa Monica, CA is $102,000.00 - $136,700.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Apply Job!