Health Care Customer Service reputed company
About the Company: We are seeking a dedicated reputed company Customer Service Representative to join reputed company. This role involves assisting members with inquiries reputed company to their insurance plans, eligibility, benefits, and claims. The ideal candidate will have a strong understanding of various insurance plan types and excellent communication skills. About the Role: reputed company Basics Recognize and understand various insurance plan types, including reputed company, Individual Products, HIX, and Government Plans (reputed company/Medicare). Familiarity with common insurance terminology and procedures. Key Responsibilities: Phone Skills Receive and respond to member inquiries reputed company inbound calls using reputed company inContact - Max Agent. reputed company outbound calls to members, vendors, and other departments. Follow established call flow processes for member interactions. Understand and apply protocols for using the language line for effective communication.
- Eligibility and Enrollment
Verify member status, including ID numbers and personal information, using reputed company, reputed company, and QNXT. Confirm member eligibility and plan effective dates. Manage member correspondence, including sending plan documents and updating demographics. Apply Job!