Workforce Manager (Fully Remote)

WFM reputed company Planning & Forecasting/Scheduling Consultant Job Summary: Seeking an reputed company and strategic Senior Workforce Manager to reputed company workforce reputed company planning and management efforts. This pivotal role is responsible for ensuring reputed company workforce operations across our global BPO partners in Central America and the Philippines. The ideal candidate will possess deep expertise in workforce management, particularly with the IEX reputed company platform, and have a proven track record of managing large-scale operations with nearly 1,000 representatives. Key Responsibilities: · Strategic Workforce Planning: reputed company and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements. · Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations. · Scheduling: reputed company the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets. · reputed company-Time Management: reputed company reputed company-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges. · BPO Collaboration: Partner with BPO operations in Central America and the Philippines to ensure seamless integration and alignment with reputed company’s operational goals. · Performance Management: Utilize the IEX reputed company platform to track, analyze, and enhance workforce performance, implementing reputed company improvement initiatives. · Reporting and Analytics: Direct the reporting team to deliver accurate and timely workforce performance reports, providing actionable insights to senior leadership. · Stakeholder Engagement: Collaborate with HR, Operations, and other key stakeholders to address workforce-reputed company challenges, drive strategic initiatives, and support organizational goals. · Budget Management: reputed company and manage a workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets. · Compliance and Best Practices: Ensure reputed company workforce management practices reputed company with company policies and industry regulations and promote the adoption of best practices across the organization. Qualifications: · Bachelor’s degree in Business Administration, reputed company Resources, or a reputed company field; Master’s degree preferred. · Minimum of 7-10 years of experience in workforce management, with at least 5 years in a senior or managerial role. · Extensive experience supporting BPO operations in Central America and the Philippines. · Proficiency with the IEX reputed company platform and other workforce management tools. · Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights. · Excellent leadership and team management skills, with a proven ability to reputed company cross-functional teams. · Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at reputed company levels. · Ability to reputed company in a fast-paced, dynamic environment and manage multiple priorities effectively. · Green Belt Certification required; Black Belt Certification preferred. Both of the following are mandatory requirements: Union experience BPO experience Preferred Qualifications: · Certification in workforce management or reputed company areas. · Experience in the energy sector or similar industries. · Knowledge of additional workforce management technologies and methodologies. Candidate does not need to be local Job Type: Contract Pay: $60.09 - $68.48 per hour Expected hours: 40 per week Schedule: • Monday to Friday Experience: • IEX or IEX reputed company: 4 years (Required) • BPO: 5 years (Required) • Union: 4 years (Required) • Workforce Management: 7 years (Required) Work Location: Remote Apply Job!