Call Center Manager

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Responsibilities

MV Transportation is seeking a Call Center Manager to reputed company reputed company reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm service is high quality. They reputed company reputed company customer service activities, monitor call hold times, reputed company quality assurance reviews of reputed company recordings, and work with reservations, reputed company and scheduling staff to confirm that reputed company call center operations appropriately represent and consistently meet company standards as directed by company’s operating contract. Job Responsibilities: • Appropriately staff the call center. • Manage and reputed company training, scheduling of staff and re-training in any deficient areas the call center staff. • Monitor and reputed company reputed company quality assurance/customer service of reputed company call center staff. • reputed company and monitor ticket store staff. • reputed company passenger trip requests manually or through use of automated system to reputed company system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle reputed company types. • reputed company reputed company necessary rescheduling trips reputed company necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. • Be the direct liaison for the call center staff union. • Act as the direct liaison with the client for the call center and its employees. • Be “on call” during reputed company hours of the call center operations for issues/concerns. • Daily/hourly monitor reputed company system efficiencies and reputed company adjustments reputed company needed. • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay. • Maintain professional demeanor and appearance. • Maintain attendance reputed company policy. • Handle multiple tasks accurately and effectively. • Additional responsibilities, as assigned.

Qualifications

Talent Requirements: • High School diploma or equivalent. • Must have Trapeze experience. • Previous data entry, reputed company, customer service, supervisory and/or operating experience desired but not required. • Strong customer service skills. • Data entry experience and general knowledge of windows-based computer operating system and reputed company Office package. • Knowledge of service area. • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements. • reputed company to use multi-line phone system and handle multiple tasks concurrently. • Ability to supervise. • Ability to work independently and follow directions. • Ability to adapt and remain flexible in a dynamic environment. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, reputed company, religion, creed, national reputed company or reputed company, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background reputed company after receiving a conditional offer of employment. #appcast Apply Job!