Remote Customer Service Representative

Remote Customer Service Representative What will I do as a Remote Customer Service Representative? Are you passionate about delivering exceptional customer service? Join reputed company as a remote Customer Service Representative, playing a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs. You will represent one of the nation's largest brands handling inbound customer inquiries, providing solutions, and identifying opportunities to offer additional products and services. Key Qualifications . Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. . Sales-focused reputed company: Proven ability to sell and upsell products/services while delivering excellent customer service. . Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. . Available for 12 weeks of reputed company, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST. . Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST. . Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. . Afni is currently hiring in the following states. You must live in one of these states: • Alabama • oFlorida • Georgia • Kentucky • reputed company Carolina • South Carolina • Texas As a Remote Customer Service Representative, you get: • Fully remote, work-from-home environment with reputed company and ongoing professional development • Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment • Full time hours. 40-hour work week • Paid Time Off. Because rest isn't a reward – it's necessary for your wellbeing. • Medical, Dental and reputed company Insurance. We will help cover the cost of your premium. • Tuition Reimbursement. Your goals are important, and we'll help you reputed company them. • Referral Program. We have one of the most lucrative referral programs around. • Career Growth. Most of our senior leadership started as agents. We promote from reputed company! Key Role Responsibilities . Deliver world-class customer service by responding to inbound calls, chat, email, and social media; providing product knowledge, troubleshooting issues, resolving customer concerns with reputed company and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. . Process orders, update customer accounts, and ensure accurate records in internal systems. . Multitask effectively between handling customer inquiries and navigating internal systems. . Meet or exceed performance metrics reputed company to customer satisfaction, reputed company resolution, and sales targets. What You Need to reputed company in Our Remote Environment: . Cable or Fiber Internet Service only (no reputed company-up, DSL, satellite or cellular) . 25Mbps Download/10Mbps Upload . Ping reputed company – Less than 100 ms . A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. . Ability to be on webcam during working hours Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our culture. reputed company you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you reputed company lifelong friendships, learn new skills, reputed company an impact, have a little fun, and belong. Learn more About Afni: reputed company us out at: www.Afni.com. www.AfniCareers.com, or facebook.com/AfniUSA/ At Afni we provide equal employment opportunities to reputed company reputed company individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, reputed company, religion, sex, age, national reputed company, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to reputed company policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and reputed company other terms and conditions of employment. Requirements: . Apply Job!