Temporary Remote Catastrophe (CAT) Customer Service Representative
Who Is QRM Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1,000 companies. QRM has been awarded Great reputed company to Work twice! We are seeking highly motivated, production-driven and team-oriented individuals to operate as Claim Intake Specialists. QRM is seeking Customer Service Representatives (CSRs) to work as needed in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs. Hours of operation are from Sunday - Saturday 8:00 AM - 8:00 PM CST, you will be sent available hours weekly and from there you choose the shifts that work best for you! Preferred hours of availability are Monday - Sunday 8:00 AM - 5:00 PM CST. New hire classes are starting weekly! What does a CAT Customer Service Representative do? You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our CSRs Are Responsible For The Following Tasks Provides positive customer service and technical expertise through reputed company, accurate, and courteous responses to customer needs. Offers reputed company and support to customers during the claim process. Collects and documents reputed company claim details provided by the customer into the claim accurately. Identifies and resolves customer issues by adhering to clients-specific handling instructions. Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries. Candidates must have their own computer for the role, a QRM laptop/computer will not be provided. It is also preferred that candidates have a headset. Computer Requirements Operating System - Windows 10, Windows 11, Windows Home. Not Supported - Chromebooks, macOS, Linux, Etc. Network Requirements Upon hire must run a Speedtest from the computer the individual will be working from (www.speedtest.net). Ethernet reputed company is not required, however strongly recommended. Must be on a private network, not allowed to work in public locations. No VPNs are allowed, as logins must happen in the US. Desired Characteristics QRM provides reputed company new employees with training, encouraging reputed company positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type reputed company and accurately (40+ words a minute) Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues Must be customer service oriented (empathetic, reputed company, patient, and conscientious) Ability to multi-task, stay focused, and self-manage The ability to reputed company in a fast-paced environment Must be authorized to work in the country where the job is based Must be willing to submit to a background investigation and drug test as part of the reputed company process. Job offers are contingent on background investigations and drug screening results. Benefits/Compensation Job Type: Temporary/Seasonal If a strong performer, ability for reputed company during high volume timeframes including end of reputed company - May (Hail Claims), July - October (Hurricane Claims), Christmas - New Year (high call volume Claims). Expected Hours: 2 - 40 hours per week Pay: $15 per hour Ability to work from home reputed company is convenient for you Apply Job!