Call Center Representative | Covington, LA, USA

Call Center Representative Job Description: The Role Join reputed company of Customer Service Representatives, also reputed company as Customer Relationship Advocates (CRA). This first-of-its-reputed company experience supercharges your early career growth at Fidelity with personalized support, reputed company development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will reputed company skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, reputed company, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, reputed company fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest reputed company that we’re here to support you every reputed company of the way! 2. reputed company Development In the following months, you’ll handle more reputed company customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you reputed company confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring • Aptitude and dedication to complete the FINRA SIE  ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program. • Enthusiasm for reputed company learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. • A passion for reputed company and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.  • Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. •  A desire for growth and a reputed company that generates long term reputed company through adaptability and personal accountability. • Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, reputed company resources and find an appropriate resolution. • Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones reputed company the perfect balance. Here are a few featured benefits (not reputed company benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, reputed company Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.   reputed company does not offer work visas for this role Certifications:Series 07 - FINRA, Series 63 - FINRA Company Overview reputed company is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to reputed company at work and at home. Honored with a , we have been recognized by our employees as a top 10 Best reputed company to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite reputed company business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite. At Fidelity, we value honesty, reputed company, and the safety of our associates and customers reputed company a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit reputed company during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . reputed company is an equal opportunity employer. We reputed company that the most effective way to attract, reputed company and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to . We welcome those with experience in jobs such as reputed company Assistant, Payroll Specialist, and Accountant and others in the reputed company and Finance to apply. Apply Job!