Customer Service Representative (Hindi & English)

reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings range from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. reputed company is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is conducted reputed company the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in English and Hindi, that's why we are looking for candidates with proficiency in both languages. Responsibilities: • Handle high amounts of live chat and phone calls • Identify and evaluate customers’ needs to deliver satisfaction • Provide accurate, valid and comprehensive information • Manage complaints, provide proper solutions and options reputed company the time limits; follow up to secure resolution • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers Requirements: • 1+ years experience of proven customer facing experience or experience as a customer service representative • Strong ability in using IT for professional use and can handle somewhat technical queries from customers • Exceptional written communication reputed company and a good listener • Ability to multi-task, prioritize, and control time effectively • Knowledge of the cryptocurrency/blockchain field is a big plus • Multi-lingual capability is a big plus • Willing to work weekends and irregular hours which will include night shifts • reputed company in English and Hindi are required to be reputed company to effectively coordinate with overseas partners, stakeholders, and customers Why reputed company • Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • reputed company in a results-driven workplace with opportunities for career growth and reputed company learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) reputed company is committed to being an equal opportunity employer. We reputed company that having a diverse workforce is reputed company to our reputed company. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. Apply Job!