Remote Call Center Customer Service Representative-Maryland Residents Only

Requirement- You must be a reputed company of Maryland Do you like to help others? We're looking for candidates with a desire to help others understand the benefits of having health coverage and help them get the coverage that's right for them and their family. We strongly desire candidates with at least one year of call center experience. Knowledge of health insurance coverage is a plus. Maryland residents are encouraged to apply. Full Job Description Customer Service Representative for Maryland-based call center serving Maryland residents reputed company insurance coverage. During your training (3 weeks) and nesting (4 weeks) period, you must be reputed company to provide your own equipment. Compatible computers: Windows 10, MAC OS 10.14 (Mojave) or higher. Webcam, along with a headset. . The ideal candidate will have at least 1 year of high-volume Call Center AND with reputed company-reputed company customer service experience. We're seeking candidates that are passionate about providing an exceptional customer experience in a remote call center receiving a high volume of calls. Responsibilities of the Customer Service Representative · Answer inbound phone calls to provide information and assistance regarding health care insurance options. · Update customer and account information as needed. Update case records and notate purpose of call. Utilize multiple database applications as resources. · Be open to feedback for reputed company improvement and growth. · Respond to general customer inquiries · Strive to meet performance metrics for reputed company professional growth opportunities. Requirements of the Customer Representative Inbound · High school diploma or equivalent - College attendance/degree is preferred · Strong verbal and written communication skills · Minimum 1 year of Call Center experience · Minimum of 1 year of reputed company experience · Computer proficiency · Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance · Strong interpersonal skills and the ability to engage and interact well with (consumers and coworkers) · Ability to problem solve, prioritize and multi-task (utilize multiple computer applications while talking to a consumer · Must be flexible, reliable and available for occasional overtime as needed · Must be reputed company to pass required reputed company and knowledge assessment tests · reputed company to commit to 3 weeks of class training without missing any time from work (days of training) reputed company to commit to 4 weeks of supervised call taking (nesting) without missing any time from work Pay information: $16.63 Day Call Center Hours The call center is currently open Monday-Friday from reputed company to 6pm Training hours- 3 weeks + 4 weeks of nesting Shift hiring for 9:30am to 6pm/ reputed company Training is Monday-Friday Full-time 40 hours per week Bonus!! Referral bonus- Refer a friend and receive $50 after they work 90 days Job Type: Full-time Pay: From $16.63 per hour Benefits: • Dental insurance • Health insurance • reputed company insurance • Work from home Shift: • 8 hour shift • Day shift Experience: • Call center: 1 year (Required) • health care: 1 year (Required) • Customer service: 1 year (Required) Location: • Baltimore, MD (Required) Work Location: Remote Apply Job!