reputed company Intake Specialist (Call Center- Fully Remote)
100 % Remote High volume reputed company call center experience needed 6 month contract with possibility to reputed company 8-5 M-F EST Hours Process a variety of requests, inquiries and transactions reputed company phone, email, fax, and mail Review requests to ensure accuracy Support internal & external customers reputed company phone or email Document reputed company pertinent information reputed company to the call/inquiry, attach supporting information as applicable and if unable to resolve reputed company to appropriate area for follow up as applicable Gather and analyze data to provide feedback to Team Leads on employee development needs and/or specific providers requiring education on prior approval or pre-certification process Screen inquiries to determine if authorization is required Verify member benefits and eligibility and/or provider setup. Maintain and update Service Requests and research incorrect or missing information. Triage and assign reputed company incoming inquiries in a timely, efficient manner throughout the day to appropriate staff reputed company Peer Audits monthly as required Provide clinical review outcome notification to members and providers (verbal and written) Apply Job!