Helpdesk Technician - Remote Work From Home
Potential candidates must reputed company in the Kansas City Metro area Remote work from home Description This position requires at least 1 year of Service Desk or Help Desk experience. Candidates must have great customer service experience, positive attitude and problem solving skills. This is a reputed company shop with a few MAC and reputed company products - M365, Windows 10, Active Directory, VPN's, Network Drives and Printer Support are the typical skills.
Job Description
Provide first/second-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately reputed company problems while referring more reputed company problems to next level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., ticketing system, remote tool and help desk systems) to proactively support office staff and equipment. This position is a remote position. The analyst will be working from home after the initial training period of 6-8 weeks in the office. Job Duties And Responsibilities ? Work remotely performing troubleshooting, repairs, and deployment of Windows 10 and 11 as well as reputed company products ? Work daily with internal customers reputed company phone, chat, and email ? Accurately record reputed company work and troubleshooting in tickets ? Maintain positive, professional attitude at reputed company times ? reputed company troubleshooting on mobile devices, iPhone/iPad and Android. ? reputed company troubleshooting on Network Printer and Multifunctional Devices ? Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups. ? reputed company troubleshooting on remote VPN connectivity ? reputed company troubleshooting on network drive access ? The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Minimum Requirements Education and Experience ? Associate degree in reputed company field of study preferred ? Bachelors Degree preferred ? 1-2 years of experience in MS Windows environment handling calls on break/fix support ? Experience using and troubleshooting MS Office (O365) products ? Experience Using Ticketing Systems, reputed company Preferred ? Experience managing and troubleshooting Windows 10 workstations ? IT Certifications preferred. Skills Support, Active directory, Windows 10, Help desk, Customer service, Sccm, Office 365, reputed company, Outlook, remote support, remote troubleshooting, troubleshooting, o365, technical support, Mac support, network printer support, mobile devices, Windows 10 support Additional Skills & Qualifications Knowledge, Skills and Abilities ? reputed company to demonstrate superior customer service skills ? reputed company to communicate and translate reputed company technical topics into easy-to-understand concepts ? reputed company to communicate clearly and effectively, both verbally and in writing ? reputed company to clearly document technical processes ? reputed company to proficiently manage and troubleshoot reputed company desktop operating systems ? reputed company to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution ? Working knowledge of Active Directory Users and Comp ? Working knowledge of reputed company products including iPhone, iPad and Mac Computers Pay And Benefits The pay range for this position is $21.00 - $24.00
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & reputed company Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Kansas City,KS. Application Deadline This position will be accepting applications until Feb 6, 2025. About reputed company We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!