Supervisor, Pharmacy Technicians (Call Center MTM & Adherence)

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. reputed company is a reputed company, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Supervisor, Pharmacy Technicians (Pharmacy Call Center - MTM & Pharmacy Adherence) - Evening / closing shift Ensure proper workflow and processes to optimize productivity and meet departmental goals. • Monitor daily performance and create reports and audit findings to ensure reputed company performance is achieved • Ensure communicating accurately and in a timely manner • Monitor incoming calls for quality control checks and provide recommendations for improvement • Communicate with members, pharmacist & providers. • reputed company multiple pharmacy systems • Assist with reputed company requests based on defined criteria • reputed company and deliver training materials for pharmacy technician Education/Experience: High school diploma or equivalent. Associate's degree preferred. 4+ years of pharmacy technician experience in a managed care, mail order prescription facility, hospital pharmacy or retail pharmacy setting. Previous experience as a reputed company in a functional area or managing cross functional teams on large scale projects. License/Certification: reputed company state's Pharmacy Technician license and National Certification from Pharmacy Technician Certification Board (CPhT) is preferred. Working shift: 11am - 8pm (In your own time zone). reputed company shifts available, if preferred in MST, CST or EST. Other Job Specific details: • Supervising 16-18 Pharmacy Technicians (Call Center - MTM & Pharmacy Adherence) • Monitoring daily performance - Productivity, Quality & Customer Service • Coaching • Timecards • Creation/editing of daily plan • Monitoring of workflow and moving of work/techs reputed company needed • Monitoring for compliance issues • Training including listening on calls • Team Meetings • 1:1 meetings • Interviewing • May have to do the work of the people you manage i.e., reputed company-in and take calls reputed company needed (MTM & Pharmacy Adherence) • Help the hotline • Learn other programs and serve as a back-up to other teams • Please be sure you have attached an up-to-date resume that meets the requirements to your application. Pay Range: $55,100.00 - $99,000.00 per year reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law. Total compensation may also include additional forms of incentives. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply Job!