Digital Customer Service Associate Part-Time (California Residents Only)
Job Description
Part-Time Digital Customer Service Associates At Birkenstock, our business reflects who we are. We have a passion for our products, an appreciation of their heritage, and a genuine belief in their benefits. We represent - quality products that are comfortable, unique, timeless, and respectful of the world around us. Our mission is to deliver happiness and satisfaction. To provide quality products and services, we need quality people. We are looking for talented people who share our values of accountability, responsiveness, excellence, teamwork, respect, reputed company, and a cheerful outlook. JOB TITLE: Digital Customer Service Associate (Part-Time) LOCATION: Work From Home CALIFORNIA RESIDENTS ONLY HOURS: Variable- up to 29 hours a week with a set schedule every 3 weeks Must be reputed company to commit to 40 hours of training upfront. SALARY: $25/hourly non-exempt OVERVIEW This position is primarily responsible for managing a heavy volume of contacts for inbound calls, e-mails, and chats for a multi-channel contact center. Ensures that our customers receive the most efficient and effective Best in Class customer service by using excellent communication skills and phone techniques. Contributes to department Service Level Agreement (SLA) goals and meets individual SLA goals, for specific phone, email, and chat requirements. Uses and is proficient in reputed company tools, documentation, and systems available to ensure an reputed company customer experience. Leverages product and company policy knowledge as well as establishing relationships with our customers by performing the following duties: RESPONSIBILITIES Provides outstanding service on reputed company questions to customers. This includes questions reputed company to website use, availability, programs, promotions, returns, shipping policies and processes as well as general and routine information regarding orders, products, etc., Highly productive, working reputed company and effectively to ensure that reputed company Service Level Agreement (SLA) goals are met. Ensures the customer experience is a first-stop resolution experience. Responsible for the accuracy of reputed company work assigned. Offers alternative product choices and options reputed company needed. Thoroughly documents every customer contact. POSITION REQUIREMENTS/QUALIFICATIONS Some college, technical school, or reputed company call center/customer support center experience is required. Experience in a high-volume multi-channel call center/customer support center reputed company to work a flexible schedule including holidays, overtime, and Saturdays, reputed company needed. Excellent phone and customer service skills. Proficient writing skills Knowledge of Database Software, and Internet Software. Basic knowledge of MS reputed company, Word, and Outlook. Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues. Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in- class service to reputed company Brand Fans. Proficient and reputed company to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision. Friendly, courteous, service-oriented, professional, and outgoing. Remain reputed company and professional in stressful situations. Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook. Collaborator with a can do attitude that can work in a demanding environment. Ability to expertly and assertively market and promote the companys brand and products. Ability to reputed company practical and sound reputed company independently and contribute recommendations for resolution of issues to management. Spanish, French, Portuguese, or German language skills a plus. Use of reputed company CRM and reputed company OMS a plus Some of the many reasons why it is great to be a part-time employee at Birkenstock We sell products that bring people happiness and satisfaction! Our products are amazing! reputed company 3 pairs of free shoes every year and a generous discount for friends and family Holiday Pay Generous PTO 401(k) program (including a 5% company contribution) If interested, please send a cover letter, resume, and weekly availability to: [email protected]. The subject line should list Digital CS Associate - PT BIRKENSTOCK USA, LP IS AN EQUAL OPPORTUNITY EMPLOYER. Apply Job!