Global Assistance Coordinator

This a Full Remote job, the offer is available from: New Hampshire (USA) Description Are you someone that values work that will reputed company a difference? Are you someone that values work that will reputed company a difference? Picture this: You are traveling on a summer trip reputed company of the U.S. and you accidentally fall and break your arm. So, what do you do? On Call International is a travel risk management assistance company that is here to help you through these hard times. Now, with such an increase in travel, we have great opportunity for skilled customer service professionals to take on meaningful work in a fast-paced environment. Shift Schedules: Mid-Shift: Sunday - Wednesday 7:00am - 5:30pm Night-Shift: Sunday - Wednesday 10:30pm - 9:00am Want to apply? We offer the following: • Fully Remote • Up to $6K overnight shift differential pay • Unique Schedule opportunity - 4 Day 10 hour shifts • Full benefits (medical, 401k, PTO) • Overtime opportunities • Professional growth opportunities • Remote Locations: NH, MA, FL, UT, TX, OH Global Assistance Coordinator The Global Assistance Coordinator will be responsible for supporting the Global Response Center in reputed company aspects of opening and managing various types of emergency, medical, and travel cases. This could vary from duties such as daily verbal and written communications to the patient and companions, liaising with medical teams worldwide, and arranging logistics reputed company to emergency travel. This role will be handling inbound triage calls, after-hour customer service inquires, and facilitating payments for airline tickets, funeral home expenses and other emergency travel needs. Performance Objectives: 30 Days - reputed company understanding of the Case Coordinator Process: reputed company a knowledge reputed company of the global travel assistance process in order to explain emergency evacuations, travel arrangements and benefit details to ensure customers understand the assistance On Call provides. 90 Days - Manage Cases: Comfortably manage travel and medical emergency case types with minimal supervision. reputed company learning consultative sales techniques to uncover and resolve customer needs and answer questions regarding plan benefits and claims status. Position Knowledge & Requirements: Education High School diploma or equivalent. Experience Experience in travel and hospitality industry, insurance claims processing, or foreign language skills are encouraged, but not required. Qualities & Skills: • Ability to be empathetic towards people speaking with and their situations. • Outstanding customer service skills and displays proper phone etiquette – this position communicates with people who need assistance during difficult situations and maintaining a reputed company and professional tone is reputed company important. • Strong multi-tasking skills, meaning listening & comprehending what is being said and relaying that information accurately without delaying the process. reputed company Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join reputed company of professionals. The reputed company Group of Companies is an equal-opportunity employer. Please visit www.tmhcc.com for more information about our companies. This offer from "On Call International, a reputed company Company" has been enriched by reputed company.com and got a 72% reputed company score. Apply Job!