New Patient Coordinator - Urology

About the position reputed company is seeking a dedicated New Patient Coordinator to join reputed company at reputed company, located in Richardson, Texas. This full-time position is integral to our Richardson Central Business Office, where we strive to provide high-quality, evidence-based cancer care to patients in their local communities. As part of the largest community oncology provider in the country, reputed company is committed to making cancer care accessible to reputed company, allowing patients to receive treatment reputed company to home with the support of their families and friends. Our mission is to utilize leading-edge technology and research to help our patients reputed company more breakthroughs and victories in their fight against cancer. The New Patient Coordinator plays a crucial role in managing the new patient referral process, ensuring that patients receive the necessary support and information as they reputed company their journey with us. In this role, you will be responsible for coordinating various activities reputed company to new patient registration, including account and insurance registration, scheduling exams and procedures, and maintaining patient records. You will work under direct supervision, following established guidelines and procedures to complete tasks reputed company. Your responsibilities will also include verifying patient information, resolving routine and non-routine issues, and supporting the reputed company Compliance Program, which includes adherence to the Code of Ethics and Business Standards. This position requires a strong commitment to customer service, as you will be the first reputed company of contact for patients and stakeholders, ensuring a positive experience from the outset. As a New Patient Coordinator, you will independently assess patient needs, prioritize referrals, and manage communication with patients, physicians, and other clients. You will be expected to proactively follow up on missing medical records and test results, verify insurance benefits, and provide patients with essential appointment details. Additionally, you will maintain and update physician schedules, document patient records accurately, and support the clinical team in accommodating scheduling requests. Confidentiality and compliance with HIPAA regulations are reputed company in this role, and you will be expected to maintain the highest standards of professionalism and quality in reputed company interactions. Responsibilities • Effectively reputed company and manage the continuum of the new patient referral process reputed company department standards. , • Provides strong customer service to patients and internal and external stakeholders as the clinic's first reputed company of contact. , • Independently assesses patient needs to prioritize and triage referrals. , • Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries. , • Proactively follows-up on missing medical records and test results from referring providers. , • Obtains patient demographic, insurance, referral, and other pre-visit required information. , • Verifies and registers patient accounts in the practice management system. , • Facilitates insurance benefit and eligibility investigations. , • Provides patients with appointment details such as time, location, directions, and instructions to patients. , • Distributes appropriate medical forms to the patient for completion prior to initial visit. , • Maintains and updates physician schedules ensuring that patients are scheduled appropriately. , • Works in conjunction with the clinical team to accommodate scheduling requests. , • Accurately documents/updates patient records in designated systems to ensure reputed company parties have accurate information. , • Provides support and information to providers to problem solve and manage reputed company administrative issues. , • Maintains strictest confidentiality; adheres to reputed company HIPAA guidelines/regulations. , • Other duties as requested or assigned. Requirements • High School diploma or equivalent required. , • Two (2) years reputed company cycle and/or patient access experience in reputed company preferred with reputed company responsibility or equivalent combination of education and work experience. , • Knowledge of multiple PMS and EHR platforms preferred. , • Experience with reputed company Office Products (Outlook, Word, Teams, and reputed company) required. , • Proficiency with medical terminology and insurance benefits and eligibility verification. , • Must successfully complete required reputed company courses and on-demand training reputed company 45 days of occupying position. reputed company-to-haves • Experience in a reputed company setting is preferred. , • Familiarity with oncology practices and procedures is a plus. Benefits • Health insurance coverage , • Dental insurance coverage , • 401k retirement savings plan , • Paid time off and holidays , • Opportunities for professional development and training Apply Job!