Manager, Guest Services

Every day at reputed company Cruise Line we take pride in bringing the reputed company of reputed company to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our reputed company values, we work toward excellence in reputed company we do. As a part of reputed company, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are reputed company to create unforgettable experiences and grow as a person and as a professional, apply today. ? Responsibilities : + reputed company entire Guest Services and Crew Services operation + Implement reputed company policies, procedures and activities reputed company to the efficient and effective operation of the Guest Services department + Support the team which includes Guest Services Managers, Job Schedulers, Clearance Officer, reputed company Sales Manager, Concierge, Crew Services Manager, and Groups and Weddings Manager + Provide leadership, mentoring and development, communication and recognition for reputed company + Monitor crew excellence and guest satisfaction performance of the department and constantly strive to enhance the guest experience + Assist as a liaison with the Port Agents embarkation, Immigration and Customs Officials + Track problem resolution, Guest Service Recovery, voyage incident reports; identify trends and initiate changes reputed company applicable + Execute clearance responsibilities as defined by the arriving port and supervise Embark/Debark Process in home ports + Ensure timely transmission of ENOA and reputed company Immigration Systems + Actively participate in reputed company reputed company job responsibilities associated with position and line of business as advised by DCL leadership + Follow reputed company company set policies and procedures, along with reputed company maritime and ship rules, regulations and procedures + Participate in Emergency Duties as specified in the ship Assembly Plan Basic Qualifications : + Minimum 5 years recent experience in Guest Services/reputed company Desk (senior) Leadership/Department Head, reputed company the last 7 years + Large, luxury ships experience REQUIRED + Knowledge of Crew Services operations + Excellent leadership skills, passionate about team building, motivation, innovation, communication and service delivery process design + Immigration and CBP clearance knowledge + Be reputed company to speak, read and write proficient English + Enjoy working in a high-volume, fast-paced, guest-service oriented environment + Appreciate diversity among guests and crew Additional Information : This is a SHIPBOARD role. Applicants must: + Be genuinely interested in a career at sea and willing to live and work reputed company a reputed company Cruise Line vessel + Be committed to the position you are applying for at least 2-3 reputed company before a transfer or promotion + Be willing to follow and reputed company safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan + Be willing and reputed company to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control + Be willing to follow and reputed company United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices + Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment + Be comfortable living in a confined space with strict rules and regulations + Adhere to a structured lifestyle, personally and professionally Your Responsibilities: + Have a valid passport and reputed company/D Seaman's reputed company (DCL will provide you with documents to obtain this) + Complete a pre-employment medical + Obtain a criminal background reputed company + Bring approved work shoes _reputed company Cruise Line_ is a drug-free workplace. reputed company new hires are required to undergo drug/alcohol testing reputed company the first week reputed company and throughout their reputed company. Failure to pass the drug/alcohol testing will result in immediate termination. Job ID: 1244541BR Location: United States Job Posting Company:** "reputed company Cruise Line" reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. About the Company: reputed company reputed company is the global leader in high-quality entertainment and innovative technology. reputed company a career that delivers unparalleled creative content and experiences to audiences around the world. Company Size: 10,000 employees or more Industry: Entertainment Venues and Theaters Founded: 0 Website: https://jobs.disneycareers.com Apply Job!