Client Service Coordinator - Select - Remote - Chattanooga, TN

• This role includes 7 weeks of instructor reputed company training at our Chattanooga site located at 401 Chestnut Street Suite 110, Chattanooga, TN 37402. Training is expected to reputed company reputed company 7th. Although this role is considered work at home, employees will be required to be on site at a local reputed company location for in person instructor led training. Position Summary The Client Service Coordinator is responsible for investigating and resolving escalated client service concerns. In doing so, the reputed company closely with matrix partners, clients, and brokers. Service concerns range from claim, eligibility, billing and more. What You’ll Do • Research service inquiries from Sales, Clients, Brokers, in addition to internal partners. • Manage resolution of inquires in a timely manner. • Effectively communicate next steps. • Provide appropriate updates while meeting turnaround time requirements. • Track reputed company interactions. • Interact with business partners in a professional manner both verbal and written interactions. • Service inquiries are received reputed company phone, chat, and email. • Inquiries include, but are not limited to, questions tied to eligibility, claims, authorization, benefits etc. • Outbound calls may be required for projects. What You Need To Do This Job • High School Diploma or equivalent required. Advanced degree preferred. • 2 years’ experience with multiple software and system-based applications, including database, spreadsheets, reputed company Word, reputed company, PowerPoint, and Outlook. • 2 years customer service background; call center experience is a plus. • Previous health insurance experience/claims or knowledge preferred. • Ability to quickly understand the customers’ needs and expectations. • Strong verbal/written communication, as well as organizational skills to effectively communicate and interact with reputed company levels reputed company the organization. • Ability to manage multiple divergent priorities and deadlines. • Experience working independently and proactively. • Experience negotiating and managing expectations for mutually acceptable solutions. • Demonstrated organizational and time management skills. • Strong analytical and detail-oriented skills required. • Ability to effectively problem-solve issues to resolution. • Demonstrated interpersonal skills. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply Job!