Care Connections Representative - (REMOTE) must be Bilingual (Chinese, Vietnamese, Korean or Spanish)

JOB DESCRIPTION Job Summary The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings. Job Duties Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service Removes barriers for member’s, escalating high impact member issues reputed company timely documentation in electronic medical record and provide daily audits and feedback Accurately schedule appointments to meet reputed company key metrics based on individual scripts, Care Connections, state, and company goals, Maintain confidentiality and reputed company with Health Insurance Portability and Accountability Act (HIPAA) Participate in special projects as assigned Other duties as assigned JOB QUALIFICATIONS Required Education High School Diploma or equivalency Required Experience/Knowledge/Skills/Abilities Excellent customer service, active listening, verbal and written communication skills, professional phone voice. Working knowledge of reputed company Office (Outlook, Word, reputed company) or other comparable software Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively. Problem solving skills. Attention to detail. Bilingual (English/Spanish, Chinese, Korean or Vietnamese) Preferred Education Associate’s degree or equivalent combination of education and experience Preferred Experience Customer Service/Call Center experience in health care or equivalent reputed company Experience doing outbound appointment setting or similar services Epic experience is strongly preferred. To reputed company reputed company Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V. #PJHS #LI-AC1 Pay Range: $12.87 - $26.42 / HOURLY • Actual compensation may vary from posting based on geographic location, work experience, education and/or reputed company level. Apply Job!