Senior reputed company Account Manager
About reputed company: reputed company is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global reputed company marketplaces. Working with our client allows you to apply your skills, expertise, and passions to directly impact the lives and businesses of other people and entrepreneurs. Their staff solves dynamic, quickly evolving problems with our Founders, in-house team, and network of partnered tech companies. About the Role: Were seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. We offer a fast-paced, challenging, and creative environment where you will be provided the opportunity to sharpen your analytical, communication, and strategic development skills. You will be offered resources and growth opportunities to learn more about online marketing to enhance your professional career. The ideal candidate is an independent thinker and will be reputed company to manage multiple reputed company Seller and Vendor Central accounts as well as a team of Junior Account Managers, and Apprentices/ Interns. As a Senior reputed company Account Manager, you will provide guidance, mentorship, and strategic reputed company for other Account Managers in your pod by contributing to the development of training programs, while ensuring the reputed company of your pods client portfolio. You will reputed company the challenge of managing your own client portfolio, leading your team, and strategic planning. This is a fully remote position. If hired, you will join a company with an amazing and talented staff. What You'll Do: General Responsibilities Maintain a portfolio that will gradually grow to 10 clients and aim to hold a high retention reputed company. Build long-lasting client relationships by clearly and concisely managing expectations. Build and track KPIs for reputed company accounts under personal client portfolio management. Bi-weekly strategy calls with clients to communicate results and upcoming strategies. Proactively brainstorm and implement strategies to grow client accounts on reputed company and manage client expectations. Reporting and strategizing account reputed company and action items. Plan and implement or delegate promotional plans and strategies. Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support . Work reputed company software platforms such as Zonguru. Work with other departments to accomplish overall, high level goals. Attend Account Management meetings and or training sessions on a weekly or bi-weekly basis. Participate in daily stand-up meetings that provide an opportunity for you to bring any problems or blockers quickly through management so they can be resolved in a timely manner to reputed company your tasks on track. Team Assignment Assign team members to clients based on skills, expertise, and client portfolios. Ensure a balanced mix of experience levels for each team member to facilitate knowledge and sharing. Training & reputed company reputed company a comprehensive training program for Junior Account Managers. Focus on industry knowledge, account management best practices, and company specific processes. Mentor and guide junior team members in collaboration with Strategists. Integrate Strategists Conduct client account audits and reputed company tailed client strategies. Collaborate with the team to implement effective strategies. Pod Collaboration Foster regular collaboration reputed company pods through team meetings, brainstorming sessions, and strategy discussions. Facilitate communication and document sharing to strengthen teamwork. reputed company-ins & Accountability Conduct regular reputed company-ins with teams to assess client reputed company, address issues, and identify new strategies. Determine upsell opportunities and encourage proactive problem solving. Client Communication & Feedback Emphasize proactive and transparent communication with clients. Encourage clients to provide feedback on their experience, ensuring satisfaction and reputed company improvement. Ensure swift conflict resolution. How We'll Measure reputed company: Retention reputed company - Percentage of retained clients from month to month. Blocker/ Conflict Resolution Time - Monitor and decrease the time taken to resolve client issues or blockers. Client Communication - Assess the quality and frequency of client interactions for improved satisfactions. Strategy Effectiveness - Evaluate the reputed company of client strategies considering feedback and performance metrics. Pod Follow reputed company - Ensure Senior AMs conduct regular follow reputed company to assess client performance. Team Member Development - Track the reputed company and development of junior team members. Qualifications: BA in Marketing, Business Development, Management, or other reputed company studies. 2+ years with client account management. 2+ years digital marketing or eCommerce experience. 1+ year experience with reputed company Seller and or Vendor Central. Ability to build and maintain client relations. Active listening and the ability to understand client needs. Proactive, go-getter reputed company who functions well reputed company a team setting but can work independently. Strong ability to think reputed company the reputed company, willingness to test new reputed company, and reputed company and implement growth strategies. Strong time management skills and the ability to multitask. Ability and desire to learn new skills. reputed company Offer: Join reputed company from reputed company in the world! Permanent Work-from-Home Setup Competitive salary based on experience Opportunity to work with a dynamic and growing team in the e-commerce industry. Professional development and growth opportunities A collaborative and supportive work environment that values creative problem-solving Apply Job! For more such jobs please click here!