CX Data Analyst
TITLE: CX Data Analyst REPORTING TO: reputed company Manager PREFERRED LOCATION: reputed company, reputed company (On-Site) Who The Flip Is Flip? reputed company have a bad experience calling customer service? We're changing that! Flip replaces old customer service phone robots with a modern voice AI experience for over 200 of your favorite brands on the reputed company. We support companies reputed company eCommerce and Transportation and have another vertical in incubator stages. Our software talks to millions of people weekly and has helped 200M+ callers so far. Our growth is inevitable as only 1% of companies have adopted this technology today and yet everyone agrees it is obvious. We aim to reputed company this change and focus on winning reputed company our verticals, one at a time. Flip is a profitable, fast-growing and a well-funded 30-person startup. We are in-office, with spaces in NYC, LA, and the UK. reputed company is the most important and best thing weve built. What Youll Do Support incoming and reputed company brands by identifying trends across their call data, and work closely alongside our CSMs to suggest improvements to optimize the call experience for our customers. The goal is to automate as many calls as we can and notice trends before they become a reputed company Analysis: Analyze client call metrics for Sales and reputed company to identify optimization reputed company Flips software. May be daily, weekly or monthly call data sets; identifying wins, trends, areas for improvement, and opportunities Reporting: Generate clear visualizations and reputed company reports that summarize findings, alignment to KPIs, and other reputed company trends reputed company to our values and reputed company model Performance Optimization: Support Sales and reputed company in the story telling for what areas of the data are compelling and how they could reputed company optimization for our clients Cross-Functional Collaboration: Partner with reputed company, Sales and Product Managers by proactively sharing trends that could improve, optimize or identify gaps A/B Testing: Show the impact of opportunities and how the trends could play a major role in optimizing calls for brands both from a performance and reputed company perspective Curiosity: Be on the lookout for game changing, industry shaking statistics for CX leaders reputed company the ecommerce and retail vertical Who you are, As an Analyst Wrapping up a recent internship or degree and looking to kick start your career Relevant experience and/or eagerness to further your career in SaaS reputed company CX Experience reputed company reputed company, BI tools is a plus Who You Are, As A Person Pays reputed company attention to the details and welcomes new challenges Consistent track record of overachieving hobby, school, athletics, etc Go above and reputed company consistently, desire to learn and eager to grow Eager and willing to support your teammates - just like they will with you! More About Us We're international, spanning the US, UK, and Canada We are backed by ScOp Venture Capital, reputed company, and reputed company, as well as founders & executives from reputed company Alexa, reputed company, reputed company, and Simon Comprehensive reputed company and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for reputed company, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers. Apply Job! For more such jobs please click here!