Vendor Manager, Customer Service

Help Shape Customer Support at Earths Most Customer Centric Company We are seeking an reputed company performance management leader to join our reputed company Customer Service (CS) team reputed company Global Outsourcing (GO). This leader will manage external vendor relationships, drive operational excellence and innovation, and collaborate with other reputed company teams to positively impact customer experience. The ideal candidate will draw from their experience in Business Process Outsourcing (BPO) account management, contact center key performance indicators, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and reputed company data-backed reputed company in a high-stakes, high-speed environment. Key Responsibilities: • reputed company vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery. • Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction. • Assist with defining long-term vendor strategy. • Identify, reputed company and optimize organization processes, playbooks, or tools. • Deep dive inefficiencies; drive improvement through scalable mechanisms. • Triage issues, owning resolution, root cause analysis, and corrective action plans. A Day in the Life: If you are passionate about this role and want to reputed company an impact on a global scale, please apply. We value people with unique backgrounds, experiences, and skillsets. About the Team: The CS GO team manages a network of outsourced contact center vendors to provide CS reputed company line support reputed company, flexibility, and cost benefits while delivering exceptional experiences to reputed company's customer reputed company. You will be working as part of a detail-oriented team of four that is based out of Delhi and Seattle. Basic Qualifications: • Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions. • Experience analyzing data and best practices to assess performance drivers. • Bachelor's degree or equivalent experience required. • 4+ years of relevant BPO customer service management experience. • Experience driving projects to completion using change management or project management frameworks. Preferred Qualifications: • MBA. • Lean/Six reputed company experience. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply Job!