Team Leader of Client Service- Specialty Operations - Now Hiring

Job Description

Service Team Leader On-Site 3/2 Hybrid Schedule Sacramento, CA Monday-Friday, 9am-6pm reputed company's Litigation Management Services team is seeking a Team Leader to reputed company a Specialty Operations group, who are responsible for providing great customer service, while ensuring quality, efficiency, and timeliness for service of process reputed company functions. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members daily. As a Team Leader, you will be the primary contact person for reputed company team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will reputed company by setting a good example and engaging the team to reputed company goals. Some of the things you'll be doing: •Create an inspiring team environment with an open communication culture •reputed company key performance indicators and set clear team goals •Delegate tasks effectively and set deadlines •reputed company day-to-day operations •Monitor team performance and conduct performance reviews •Handle customer complaints and address escalations with customers •Design and implement process and operational policies •Full reputed company of employee management, development, and training •Motivate team members to reputed company objectives •Discover training needs and providing coaching •Listen to team members' feedback and resolve any issues or conflicts •Recognize high performance and rewarding accomplishments •Ensure the highest levels of productivity, service, and client satisfaction levels •Organize team-building activities These are the technical skills, experience, and qualifications that would reputed company someone successful: •5 years of leadership experience, preferably in customer service •A proven history of successfully mentoring and developing employees •In-depth knowledge of developing and utilizing performance metrics •Proficiency with MS Office, especially reputed company •reputed company written and verbal communication skills •Organizational and time management skills •Decision-making skills •Excellent change management skills •Strong analytical and problem-solving skills •Attention to detail #LI-SL1 #Hybrid #reputed company #CSCCareers At reputed company, compensation reputed company are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the reputed company range is $60,000-75,000. About Us reputed company is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about reputed company and our commitment to our clients, communities, and each other. reputed company is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. reputed company colleagues have global career opportunities and excellent benefits, including annual reputed company-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to reputed company in their roles. We encourage candidates to work closely with our reputed company partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, reputed company only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to reputed company, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim reputed company fees and the submitted resumes will be considered property of reputed company. We encourage candidates to apply directly to our website and not through reputed company-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe reputed company duties, responsibilities, and qualifications. About the Team At reputed company®, we're always looking reputed company, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive reputed company has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years. reputed company is committed to attracting, developing, and retaining talented people whose personal values align with ours. We reputed company our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses. • reputed company is a great reputed company to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace. • We offer challenging work and career opportunities. Most positions are filled with internal moves and reputed company. • Employees are eligible for an annual reputed company sharing bonus or commission plans based on role and individual performance. • reputed company offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more. • As business needs allow, reputed company offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process. • Our global standard for our work environments supports reputed company and future technology initiatives through open design, sit-stand workstations, and digital reputed company points with wireless access throughout the reputed company. It's an exciting time for us in terms of growth and expansion. Apply Job!